topic Re: security question. in Get Support

security question.

3984 — Fri, 04 Feb 2022 22:54:50 GMT

I have forgotten the answer to my security question

VIP_Tech — Fri, 04 Feb 2022 22:14:35 GMT

if you can log in you can Change Security Question

them will Reset your security question

esjliv — Fri, 04 Feb 2022 22:11:42 GMT

@3984 wrote:
I have forgotten the answer to my security question

@3984 - if you cannot log into your account and/or reset your password, you need to ask Customer Support (CSA) for assistance.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437