topic Re: No Text, No calls, No data in Get Support

No Text, No calls, No data

Shobi — Tue, 04 Jan 2022 19:18:38 GMT

I just ported my phone number and I am unable to send/receive texts, calls or use data. I paid a lot of money for this, and it's extremely frustating not being able to use my phone!! My phone was working fine, before this. I tried adding Public Mobile as an APN but that was of no use. I need to use my phone for work, so it would be very nice if someone could help me out asap!

Re: No Text, No calls, No data

Samianauman — Sun, 09 Jul 2017 06:30:29 GMT

You need a mod assistance
Send a private message with your ph#, sim# and your email mod and they will get back to you when they can.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Text, No calls, No data

Shobi — Sun, 09 Jul 2017 06:31:55 GMT

Alright, thanks!

Re: No Text, No calls, No data

mimmo — Sun, 09 Jul 2017 06:32:03 GMT

Sign into self serve and check the plan that was added and your available funds.

this thread might help

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Solution-for-wrong-plan-added/m-p/163293#M17725

you will need to message a mod as well
To send a private message to the Moderator_Team click here

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want

Re: No Text, No calls, No data

S4u2875 — Sun, 09 Jul 2017 10:49:41 GMT

Send private messge to MOD or try to msg on PM facebook pge, someone should fix quick.

Re: No Text, No calls, No data

will13am — Sun, 09 Jul 2017 12:25:49 GMT

@S4u2875 wrote:
Send private messge to MOD or try to msg on PM facebook pge, someone should fix quick.

The quickest path is private message. In all cases never submit the same thing multiple times. All that does is cause confusion for the moderators.

Re: No Text, No calls, No data

srlawren — Sun, 09 Jul 2017 17:40:02 GMT

@Shobi is this still an issue? You had said you "just" ported. Hopefully you're aware that it can take a few hours. (Or, several days if porting in a landline or VoIP phone number.). I'm noping that was the case here and it's already resolved itself. If not, try a reboot to see if that helps. It's sometimes needed at the end of a port.

Re: No Text, No calls, No data

Shobi — Mon, 10 Jul 2017 04:28:16 GMT

Yes it's still an issue. I did restart my phone as well.

Re: No Text, No calls, No data

srlawren — Mon, 10 Jul 2017 05:41:07 GMT

@Shobi understood. Hopefully you hear back from a moderator fairly quickly.