topic Re: Payment in Get Support

Payment

Mars12 — Fri, 04 Feb 2022 15:59:52 GMT

I need to talk to someone about over payment on my mom’s account. My name is my number is

please call me back ASAP.

Re: Payment

softech — Fri, 04 Feb 2022 15:51:51 GMT

@Mars12 Please remove your personal info. This is an open forum, we are all customers like you and you don't want to post too much here. Just go back to your post, click on the down arrow and modify

What is the issue about ? overcharged? or account suspended? Maybe if you can share and we can help faster than waiting for PM Support's reply

If that involves refund or money or you really need to contact PM Support, here are the 2 ways to engage them (Please note there is no live support with PM , all communication are done with messaging via your Community inbox):

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Payment

Yummy — Fri, 04 Feb 2022 15:54:09 GMT

OH!

PLEASE go back to your message and remove personal info!

This is public forum and you are talking to customers like yourself and not PM staff.

To contact PM agent:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Payment

HALIMACS — Fri, 04 Feb 2022 17:38:46 GMT

@Mars12

The service is prepaid. Any payments in excess of your plan amount will simply rest as a credit for future use.

Unless you’re talking a very significant overpayment made by a credit card, it’s probably best to leave the overpayment on the account and it will be reduced by the amount of your future renewals. (Or any add-ons which may be purchased)

If the overpayment was made via a payment voucher it will not be refundable.

Re: Payment

computergeek541 — Fri, 04 Feb 2022 17:41:27 GMT

Re: Payment

CountyDownIeUk — Fri, 04 Feb 2022 18:32:42 GMT

@Mars12

Once you respond preferably with a screen shot of the transactions showing the over charge we might be able to recommend using the hybrid auto pay system. I have 3 accounts set up that way and...no issues..