topic Re: My iPhone 12 can't use date in Get Support

My iPhone 12 can't use date

Jopoii5566 — Fri, 04 Feb 2022 14:31:44 GMT

My iPhone 12 can't use data since last week. It's active and not owing the fees. I don't know why. Need some one to help me.

Re: My iPhone 12 can't use date

Dunkman — Fri, 04 Feb 2022 14:34:50 GMT

@Jopoii5566

Did your data work before? Is talk and text working?

Check your self service account to see whether you see the data tracker in your Data and Add on Section in overview page. If you don't see the data tracker, that means you ran out of data this payment cycle.

Re: My iPhone 12 can't use date

softech — Fri, 04 Feb 2022 14:40:55 GMT

@Jopoii5566 Please check your iOS version. Is it 15.4 beta? If so, you will have to downgrade it back to 15.3 or 15.2.1

It is a known issue that 15.4 beta does not currently work on PM and will experience data issue. There are around 10 customers reported that already and need to do the downgrade

Before downgrade, you can always quickly perform a Network Reset (Settings > General > Reset > Reset Network Setting) first and see if that resolve the problem

Re: My iPhone 12 can't use date

Jopoii5566 — Fri, 04 Feb 2022 14:40:28 GMT

The data worked before, now only used 200M something. Still has a lot data remain. Call and text worked well. Only date not work now. I had use public for a long time in this phone. Never has this situation before.

Re: My iPhone 12 can't use date

softech — Fri, 04 Feb 2022 14:46:15 GMT

@Jopoii5566 wrote:
The data worked before, now only used 200M something. Still has a lot data remain. Call and text worked well. Only date not work now. I had use public for a long time in this phone. Never has this situation before.

@Jopoii5566 Please let us know what is your iOS version.

Re: My iPhone 12 can't use date

Dunkman — Fri, 04 Feb 2022 14:48:07 GMT

As described above, check your IOS.

A few basic troubleshooting advice:

Rebooting your phone.

Network reset of phone.

Toggle airplane mode on, then off.

You can also try your SIM card in another working phone. This helps determine whether hardware setup issue versus PM service problem.

Re: My iPhone 12 can't use date

HALIMACS — Fri, 04 Feb 2022 15:17:24 GMT

@Jopoii5566 wrote:
The data worked before, now only used 200M something. Still has a lot data remain. Call and text worked well. Only date not work now. I had use public for a long time in this phone. Never has this situation before.

@Jopoii5566

Are you getting the 200MB from the device or from your account self-serve page?

Most devices 'count' data consumption by Calendar Month (by default) which may not coincide with Public Mobile's 30-day rotating cycle dates.

Best resource for data allotment and remaining amount is your My Data & Add On's section from self-serve - it'll look like the below. Can you screen-shot this for us?

Re: My iPhone 12 can't use date

computergeek541 — Fri, 04 Feb 2022 17:53:46 GMT