topic activation in Get Support

activation

sherry59 — Sat, 05 Feb 2022 06:01:05 GMT

I have tried to activate a sim card and an error code came up. And I was charged 28.00 twice. I do have a one phone activated so you owe me 28.00 for the second activation that did not work. My email is xxxxxxxxxxx, please answer, thank

Edit by Dunkman: removed personal information

Re: activation

softech — Fri, 04 Feb 2022 14:13:08 GMT

@sherry59 Yes, you have activated twice on the same SIM card. No worry, Just open a ticket with PM Support and they will refund you and cancel the second activation.

These are the 2 ways to open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: activation

HALIMACS — Fri, 04 Feb 2022 15:13:17 GMT

@sherry59

Did you go through the activation process TWICE, or are you just seeing the charge on your credit card displaying twice?

It's possible the charges you're seeing are 'pending' or 'unauthorized' charges which will not post as actual charges. You may also see (on your self-serve) that the 'extra' charge was placed in your available balance funds, which means it'll be used against the next cycle payment.

If either of the above are the case, you need not do anything.

If you are 100% sure you were charged twice and the payments have posted to your credit card account, yet the extra payment is not reflected on the account, then certainly follow @softech advice above to contact Customer Support Agents.

Re: activation

Yummy — Fri, 04 Feb 2022 15:19:18 GMT

Do you see that double charge on your PM account or on credit card?

If it is on PM account, just eave it there - it will be used for next renewal.

If it is on CC, contact agent through personal mail and request refund. Have screenshot of your CC handy as a proof.

Refunds are usually completed within few weeks (that is why it is simpler to leave $ on PM account than to ask for refund in that case).