topic Re: Data not working in Get Support

Data not working

rickersilken — Fri, 04 Feb 2022 01:26:40 GMT

Hi there,

I am wondering why I am having troubles with data. It is not working. I tried all methods such as, restarting phone, taking SIM out and putting it back in, resetting network settings. It's possible that I am updated to IOS 15.4, but why would software be an issue? Still no luck. Anyone got a solution?

Re: Data not working

VIP_Tech — Fri, 04 Feb 2022 01:29:56 GMT

Hi @rickersilken

maybe you use all data then is will be stop until next renewal cycle, or purchase Add-ons.

1. try to do reset your network settings,

2. try downgrade iOS some report has a issue with data.. How to uninstall iOS or iPadOS beta software - Apple Support

if needed get in touch with Customer Support Agent (publicmobile.ca)

if SIMon, can't submit a ticket send Private Messages to Customer Support Agent

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Data not working

Anonymous — Fri, 04 Feb 2022 01:31:38 GMT

@rickersilken : This is a known problem. If you're in to some technical fiddling there _might_ be a workaround but we haven't proven it out yet. You could give it a go. But otherwise, the other method is to go back a version. You're on a beta. These are the risks with beta versions of any software.

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:31:54 GMT

Thanks for the input!

I will possibly downgrade but I am not sure if I want to risk it.

I have made sure no errors are being shown as as well as being out of data. I pay currently for 10gb

Re: Data not working

BKNS27 — Fri, 04 Feb 2022 01:33:32 GMT

@rickersilken

This might be a dumb question but did you check if you enabled the Cellular Data?

Go to Settings>Cellular>enable Cellular Data.

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:35:01 GMT

Thanks for sharing!

LOL nope. It shows its running data but I can't use the hotspot. It is "greyed" out.

Re: Data not working

Anonymous — Fri, 04 Feb 2022 01:35:39 GMT

@rickersilken : This information might be useful. The thing we're looking to check and hopefully change is whether the phone settings can be changed from IPv6 to IPv4.

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:38:27 GMT

I will try downgrading for now. But its risky. I am not confident with how reliable downgrades are.

Re: Data not working

CountyDownIeUk — Fri, 04 Feb 2022 01:38:45 GMT

When you go to setting, cellular, scroll down......are your switches on or off?

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:39:27 GMT

All are currently on

Re: Data not working

Anonymous — Fri, 04 Feb 2022 01:41:44 GMT

@rickersilken : Well you took the risk with a beta 🙂 The link I gave you could also be risky. And we don't know if it will fix the issue.

I know on my Android where we CAN change these things (stupid Apple 🙂 ), when I change to IPv6 the internet doesn't work. Change it back to IPv4 and it works again. I had read somewhere that the beta set that to IPv6. But of course Apple likes to keep these things hidden under the hood from their customers.

Re: Data not working

softech — Fri, 04 Feb 2022 01:42:15 GMT

@rickersilken wrote:
I will try downgrading for now. But its risky. I am not confident with how reliable downgrades are.

Couple customers downgraded and they didn't complain, so, it should be ok.

So, are you downgrading by delete the Beta profile and wait for the notification comes and say a new OS arrived? How long you waited for the message after the Beta profile was deleted?

Let us know how it turns out

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:43:15 GMT

If I was to wait for the next update to come, would it fix the data issue? Or could I change my current data plan?

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:45:27 GMT

Yep. I tried that. Didn't do anything. I deleted profile, currently no profile installed now.

Re: Data not working

VIP_Tech — Fri, 04 Feb 2022 01:46:10 GMT

@rickersilken

for now downgrade is not be risk but you need to make a
icloud backup for anything happen you will be have backup.

Re: Data not working

softech — Fri, 04 Feb 2022 01:47:05 GMT

@rickersilken wrote:
If I was to wait for the next update to come, would it fix the data issue? Or could I change my current data plan?

Possible , some Rogers users have similar issue with 15.3 Beta and I think they have no issue with 15.4 Beta. However, you don't know when Apple will come out with the next OS update, so I won't bet on it or wait.

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:49:36 GMT

What about changing plans? Would that do anything do you think?

Re: Data not working

Anonymous — Fri, 04 Feb 2022 01:49:42 GMT

@rickersilken : The link I gave you earlier came from a resident expert on all things Apple. It wasn't targeted for this purpose, but the information appears as though it would do something. Or at least see what the settings are set at.

Re: Data not working

rickersilken — Fri, 04 Feb 2022 01:52:53 GMT

Looks like it could help but I am just not wanting to have to restore my phone. 😞

Re: Data not working

softech — Fri, 04 Feb 2022 01:53:22 GMT

@rickersilken wrote:
What about changing plans? Would that do anything do you think?

You meant changing plans with PM? No, it is a network connection issue, changing plans would not work.

Changing providers might help. But as I said, Some Rogers customers have issue with 15.3 beta, so, you will never know which beta version will affect what.

Honest, if you want to be save, stay away from the Beta program. Only upgrade with staple versions