topic Re: new activation in Get Support

new activation

JMAlbert — Fri, 04 Feb 2022 01:52:40 GMT

Hi, new activation.

set up complete and confirmed

number transfer complete and confirmed

payment complete and confirmed

cancellation of previous provider complete and cnfirmed

****did not recv. pin number for new SIM card. ( 4 days waiting for email)

Re: new activation

softech — Thu, 03 Feb 2022 15:11:42 GMT

@JMAlbert PIN number for the new SIM card?

or you meant the 4 digits Account PIN?

If you need a PIN number to unlock the PIN, you wouldn't be able to use the PM service as the phone will ask you for SIM pin before it will try to connect to PM network.

PM SIM usually come without the need of SIM PIN. Some people tries 1234, but again, usually the SIM is not lock unless you add a SIM PIN yourself

What exact error message showing?

Re: new activation

Xingchi — Thu, 03 Feb 2022 15:18:12 GMT

if you do not have a pin number, contact CS_agent and provide them with the following to authenticate yourself.

Email address
Last 4 digits from the credit/debit card on file
Last payment amount and date
Public Mobile account number

Re: new activation

0PX9O4 — Thu, 03 Feb 2022 15:57:33 GMT

@JMAlbert

PM SIMs do not ship in a locked state so there is usually no PIN. You can choose to set a PIN and lock your SIM yourself on your phone. If you attempt to use the wrong PIN (set by yourself) too many times to try to unlock your SIM, you will then need a PUK. PM can provide this PUK if you contact them as has been stated above.

Re: new activation

pkaraa — Thu, 03 Feb 2022 16:24:15 GMT

Contact PM support for setting up an PIN by creating a ticket via chatbot or by sending a direct msg to CS_Agent.

Re: new activation

BKNS27 — Thu, 03 Feb 2022 16:30:03 GMT

@JMAlbert

What does your phone indicate?
Are you using a Samsung phone? If you are, you need to contact Samsung.

If it ask for a PIN for the SIM, try 1234. If that fails, contact a CS_Agent for the PIN.

Re: new activation

VIP_Tech — Thu, 03 Feb 2022 18:01:53 GMT

Hi @JMAlbert

Where to find your PUK (publicmobile.ca)

they not send by email
Check your Community private message inbox (click on the envelope top right of your screen)

Re: new activation

JMAlbert — Thu, 03 Feb 2022 18:05:38 GMT

not 1234

Re: new activation

JMAlbert — Thu, 03 Feb 2022 23:56:25 GMT

i tried 1234 not working. PM service never worked at all. “network lockedSIM card inserted”

Re: new activation

Anonymous — Fri, 04 Feb 2022 00:04:26 GMT

@JMAlbert : Then I think BKNS27 is close. Is this a Samsung phone? If so then the phone seems to be locked to a provider. They have an excellent online chat to get a code to unlock it.