topic Re: New phone not accessing mobile data even though turned on and permissions given in Get Support

New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 20:58:35 GMT

I put my Public Mobile sim card from my old smartphone into my new cell phone. I then set up the new phone from Start with the old sim card. It appeared to be fine until I left my home and WiFi. Even though I had three bars for the Telus network, the phone couldn't access my mobile data to run Google Maps, open news items in the Google news feed, it would open the store flyers app Reebee and probably a couple of other apps. Sometimes wheels spun, sometimes I would get turn on the mobile data. (It was turned on - I checked more than once.) As well, texting was not working correctly. None of my texts to my sister in another city went through to her - I got a message with three choices - turn on the mobile data, change to SMS/MMS messaging or delete. I turned on SMS/MMS but the texts still didn't go though. Meanwhile, I was able to text two other friends and get texts back with no problem. I could look up and read an article on my Guardian app but any article from The Guardian that appeared in the Google news feed, would not open. I kept being told I was offline and to turn my mobile data on. It was on. I have checked for app permissions too. That doesn't seem to be the problem. Also, when I look at data usage, it keeps saying 0. That makes sense because my phone obliviously isn't using my mobile date. I have lots of data available on my account. I am stumped. Please help.

Re: New phone not accessing mobile data even though turned on and permissions given

softech — Thu, 03 Feb 2022 21:02:48 GMT

@AmyB what kind of phone is that? Brand and Model?

You can check the APN settings to see if it has the correct one

If you don't mind , you can also try Network Reset (it will also wipe your Wifi and you have to rejoin your Home Wifi or other Wifi after)

if still fail, you might want to do a Factory reset. Some phones need this on a new network, LG seems to need to do this a lot

But it could also be the phone lacks the frequency used in PM. So, let us know the phone brand and model and we can try to confirm

Re: New phone not accessing mobile data even though turned on and permissions given

esjliv — Thu, 03 Feb 2022 21:17:17 GMT

@AmyB -

So, all services calling/texts/data worked in your previous phone?

If you cannot make any calls either, check if you new (is this new to you...previously owned ?) is listed as blacklisted: https://www.devicecheck.ca/check-status-device-canada/

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 21:23:57 GMT

Hi, Thanks. Here we go. I got an Umidigi A11 Pro Max. I did a factory reset this afternoon and did a manual set up rather than a transfer from the old phone which was a Xiaomi Redmi Global Note 4. Right now I have made the phone forget my home WiFi so I can see if any changes I make are working. I did a search for VPN and clicked on it - it says no VPNs added. My sister got the exact same phone for Christmas. Her phone is working fine.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 21:28:08 GMT

Hi, Thanks. I ordered the phone from Banggood.com. I have used the site before as have my sister and brother-in-law. I believe they are reputable. I tried tying in the *#0* in the search bar in settings. Nothing appeared.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 21:29:29 GMT

Hi, The old phone worked really well. I put a new Public Mobile sim card in the old phone to set it up for my husband who had no phone. It seems to work fine with the new sim card.

Re: New phone not accessing mobile data even though turned on and permissions given

softech — Thu, 03 Feb 2022 21:32:45 GMT

@AmyB

Umidigi phones are one of those with more trouble with APN settings

Let do it slowly, can you make outgoing calls and receive incoming calls?

If you can, can you show us screenshot what is current setup on the APN?

New phone not accessing mobile data even though turned on and permissions given

darlicious — Thu, 03 Feb 2022 21:32:57 GMT

@AmyB

You need to manually edit your APN. If your phone is running the Android OS 8.1 you will need to update your OS to a later version in order to edit your APN.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 21:44:05 GMT

Hi, I can make and receive telephone calls.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 21:44:42 GMT

Hi, My phone is Android version 11.

Re: New phone not accessing mobile data even though turned on and permissions given

softech — Thu, 03 Feb 2022 21:49:17 GMT

@AmyB

Can you check the APN Settings and see if it is the same as what @darlicious suggested above? Maybe screenshots if some entries are different:

Swipe up from the home screen, to access your apps.
Tap the Settings app.
Tap Connections.
Tap Mobile networks.
Tap Access Point Names.
Tap the Access Point you would like to check. (there should be one about Public Mobile)

Re: New phone not accessing mobile data even though turned on and permissions given

darlicious — Thu, 03 Feb 2022 21:49:48 GMT

@AmyB

Go to mobile networks. Advanced settings>>Access Point Networks. At the top right click on the 3 dots>>edit APN. Enter the APN supplied. Tap save. Then try accessing your mobile data.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 21:53:25 GMT

Hi, Here is what I got.

Re: New phone not accessing mobile data even though turned on and permissions given

darlicious — Thu, 03 Feb 2022 21:59:39 GMT

@AmyB

You don't want telus as your mobile provider you want it to say Public mobile or mobile internet or sp.mb.com.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 21:59:48 GMT

After taking the picture in the last picture showing the TELUS SP sp.telus.com and TELUS Services services.telus.com radio buttons plus IMS ims and TELUS Services services.telus.com screen. Neither radio button was selected. I tried one and then the other. Neither made the Google newsfeed stories appear. I got the dinosaur and no internet screen.

Re: New phone not accessing mobile data even though turned on and permissions given

darlicious — Thu, 03 Feb 2022 22:03:26 GMT

@AmyB

You need to go to Access Point Networks to edit your APN ad your current one is for telus who is not your provider despite it being the network you want to use each provider ( public mobile) has their own APN to access the network.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 22:03:42 GMT

How do I get it to say public mobile?

Re: New phone not accessing mobile data even though turned on and permissions given

softech — Thu, 03 Feb 2022 22:06:44 GMT

@AmyB wrote:
How do I get it to say public mobile?

@AmyB Click the + on the top right to add a new profile and start filling in the entries

I think when You save, you can put in a name Public Mobile

Make sure the radio button is select on the new APN profile you just create

Re: New phone not accessing mobile data even though turned on and permissions given

darlicious — Thu, 03 Feb 2022 22:07:33 GMT

@AmyB

When you are on the screen that shows the APN go to the 3 dots At the top right and tap it then tap edit. Then edit each line to match the APN listed. Then tap save. Then test by sending an MMS and accessing the internet. Sometimes small adjustments may need to be made to the APN for everything to work.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: New phone not accessing mobile data even though turned on and permissions given

AmyB — Thu, 03 Feb 2022 22:19:10 GMT

I took this photo when I went