topic Re: Payment in Get Support

Payment

Jeanguy1 — Thu, 03 Feb 2022 22:36:21 GMT

Who do I contact to refund a double payment

Re: Payment

VIP_Tech — Thu, 03 Feb 2022 22:39:14 GMT

Hi @Jeanguy1

get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Payment

softech — Thu, 03 Feb 2022 22:39:24 GMT

@Jeanguy1 What kind of double payment issue? Did you trigger a manual payment twice by accident? or PM's fault for charging you twice?

Or was it show up twice on your credit card ? Any chance one is a pending charge?

PM is prepaid and usually won't refund. However, share your situation and maybe we can suggest

Re: Payment

BKNS27 — Thu, 03 Feb 2022 22:44:04 GMT

@Jeanguy1

Check your CC company to confirm you were charged twice. If you were, contact a CS_Agent for a refund or credit.

Re: Payment

darlicious — Thu, 03 Feb 2022 22:45:18 GMT

@Jeanguy1

If the extra payment is showing in your available funds then it's best to leave it there to pay for your next renewal as refund can take up to 30 days to be issued. If it isnt in your account then contact customer support with your credit card statement showing the extra charge to ask for a refund or a credit to your account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Payment

Yummy — Thu, 03 Feb 2022 23:08:33 GMT

@Jeanguy1 wrote:
Who do I contact to refund a double payment

Send private mail to agent.

Where do you see double payment? On your credit card or your PM account?