over charged,

chuckster1007 — Thu, 03 Feb 2022 23:37:09 GMT

On January 22, I was billed 2x 1 for $41.81 and the 2d for $45.20, please credit one back thank you?

Thank You

Re: over charged,

softech — Thu, 03 Feb 2022 20:14:16 GMT

@chuckster1007 Did you login to My Account -> Payment Tab->Transaction history and see if both transactions are showing up there? If so, any chance the Available Fund on My Account has a some $ there?

If you don't see both transactions. Then I want to ask if you just recently joined PM, maybe this is only your 2nd month here? If so, Do you recall you have problem with activation and you have to go back and reactivate a 2nd time? If that was the case, I wonder if you have activated twice,one account that you are using and another ghost account?

If that is the case, open a ticket with PM Support and have them to trace back. To open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: over charged,

BKNS27 — Thu, 03 Feb 2022 20:32:26 GMT

@chuckster1007

Contact a CS_Agent by private message by clicking on the envelope icon so they will look into the double charge.

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