topic Re: Help in Get Support

Help

sharron_57 — Thu, 03 Feb 2022 19:27:43 GMT

i am locked out and it will not let me reset my password please help

BeachNBeer — Thu, 03 Feb 2022 19:32:09 GMT

Contact customer service agents.

Open a ticket via:

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

hTideGnow — Thu, 03 Feb 2022 19:40:36 GMT

did you try Forgot Password link? You will need to enter the email address and answer the security question

If you cannot reset password that way, you will have to open ticket with PM Support.

click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

VIP_Tech — Thu, 03 Feb 2022 19:42:46 GMT

wait for 15 min

and close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

BKNS27 — Thu, 03 Feb 2022 20:25:10 GMT

@sharron_57 Try login back in later also clear the cache on your browser and go in incognito.