topic Re: USA Add Ons in Get Support

USA Add Ons

Sleepy100 — Thu, 03 Feb 2022 05:28:44 GMT

Where can I find the expiry date of an add on ?

Re: USA Add Ons

Anonymous — Thu, 03 Feb 2022 05:35:08 GMT

@Sleepy100 : It isn't stated. You need to infer it. You can look at your View Payment History for the day you bought it. Then add 10 days to that. (really..240 hours from the time of purchase) You can also tell when it has expired by the feature stopping working.

Edit: Maybe your payment method goes down to the time the transaction hit the card.

So what are you looking to do?

Re: USA Add Ons

BKNS27 — Thu, 03 Feb 2022 06:42:46 GMT

@Sleepy100

Re: USA Add Ons

computergeek541 — Thu, 03 Feb 2022 06:56:51 GMT

@Sleepy100 wrote:
Where can I find the expiry date of an add on ?

Whether z10user4's answer or BKNS27's answer is correct depends on the add-on that you're asking about. Are you asking about a U.S. long distance add-on or are you asking about a U.S. roaming add-on?

Re: USA Add Ons

HALIMACS — Thu, 03 Feb 2022 11:05:41 GMT

@Sleepy100

There are two types of add-ons with public mobile.

Add-ons for use in Canada never expire, they remain on the account until they are consumed.

Add-ons for roaming in the USA (while you are physically in the USA) expire exactly 240 hours beyond the time that they are purchased and added to the account.

Re: USA Add Ons

Meow — Thu, 03 Feb 2022 15:58:05 GMT

Be aware that counter for US roaming add-on starts as soon as you purchase it and runs for 240 hours (10 days). Then you have to wait 24h to purchase another one.

Re: USA Add Ons

VIP_Tech — Thu, 03 Feb 2022 18:54:14 GMT

Hi @Sleepy100

Check your history they exoiry for 10 day and if you use it all is will be stop working and you want to

Re-Purchase Add-ons you need to wait 24 hours after the expiry first Purchase Add-ons or get in touch with Customer Support Agent (publicmobile.ca)

to them can do it for you...

if SIMon, can't submit a ticket send Private Messages to Customer Support Agent

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: USA Add Ons

hTideGnow — Thu, 03 Feb 2022 19:10:21 GMT

HI @Sleepy100 US Roaming add-on will expire in 240 hours from the time you purchase. The Transaction can confirm the date you purchase but cannot tell exactly what hour in the day. You will have to have some idea

To re-purchase the same roaming add-on , you will need to wait full 24 hours AFTER the expiration day and time. Do you need to re-purchase ahead of the 10 days expiry? You will have to contact CS Agent to have them manually process that.