topic Re: Payment in Get Support

Payment

khargone — Thu, 03 Feb 2022 16:28:22 GMT

Paid twice it is not showing on my account

Re: Payment

Meow — Thu, 03 Feb 2022 16:30:24 GMT

How did you paid?

Did you add funds to your account? Did you get confirmation? Can you provide screenshot?

Re: Payment

hTideGnow — Thu, 03 Feb 2022 16:33:06 GMT

HI @khargone Please try to login to My Account. Check what amount is showing on Available Fund

Also, click on Payment Tab, then Transaction History, filter for least 7 days and see if the 2 payments you made show up there?

Re: Payment

Anonymous — Thu, 03 Feb 2022 16:34:40 GMT

@khargone : Do you mean you're seeing two charges on a payment card? Do you mean you paid in some money and then paid in some more? Did you have some trouble when you activated?

Re: Payment

BKNS27 — Thu, 03 Feb 2022 16:41:14 GMT

@khargone

You need to login to your Self Serve account and go to View Payment History,

your payment should show as a credit.

Re: Payment

softech — Thu, 03 Feb 2022 17:08:16 GMT

@khargone wrote:
My credit card statement showing l paid twice last month but it is not showing in my account.

@khargone

You sure on the credit card, both charges are completed charges and not 1 pending charge and 1 completed?

did you just activate last month? Do you recall you had issue with activation and you have to re-attempt activation a 2nd time? If so, I am wondering if you activated twice by accident

Can you login to My Account and check what is showing as Available Fund? is it $0 ? or $25?