topic Re: Rewards in Get Support

Rewards

dian_34 — Thu, 03 Feb 2022 13:45:08 GMT

Hi! I made a payment on my plan. I still have not received my points back it's way past 48 hours to receive them. This is the second time I'm posting this. I've put in a ticket I haven't received any help with this problem.

Re: Rewards

softech — Thu, 03 Feb 2022 13:52:35 GMT

@dian_34 Yes, you should get the points within 48 hours.

Did you open a ticket with PM Support last time you had the issue? Did they have to manually apply?

If you didn't put in the ticket last time, I suggest you put it in now. Just make sure you waited the full 48 hours already. To open ticket with PM :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Rewards

LeePublic — Thu, 03 Feb 2022 15:57:58 GMT

Have you logged into the separate rewards website using the same login as your self-serve account?

Re: Rewards

BKNS27 — Thu, 03 Feb 2022 16:11:54 GMT

@dian_34

Hopefully you will get your points before the CS_Agent gets back to you.

Re: Rewards

VIP_Tech — Thu, 03 Feb 2022 18:44:29 GMT

Hi @dian_34

It could take up to 4 days to showing in your account,

Public Points (publicmobile.ca)

Re: Rewards

softech — Thu, 03 Feb 2022 18:47:16 GMT

Yes, from Joining Public Points (publicmobile.ca) , it shows 48 hours, which mean 2 days

(4 days is just to setup your Public Point profiles. If you already on Public Points, no worry about the 4 days)

Reward Points Earned How do I earn it? When do I receive it?

Points Back

5% back for every dollar spent

Earn points just by paying your bill. For every dollar you spend (on your plan and on add-ons), you’ll make 5% of it back in points. Spend away!

Within 48 hours of your spend