topic Two lines from Freedom mobile in Get Support

Two lines from Freedom mobile

tafnzart — Tue, 04 Jan 2022 19:18:21 GMT

Hello,

I did port two lines under one account from freedom mobile to get the promotion on July 5th. My first line worked like a charm. When I did the second, no warning, no error but activated the sim card without any plan attached but did charge credit card properly 🙂

So I have two transactions for 120$ under my credit card (total of 240$) but only one has the talk/data plan, the other no talk, no data. Not a big deal as my wife sent an email to support couple days ago as it's her phone that is not working.

Today her plan is working fully but mine is not (is not meaning no plan attached no call) but still receive calls.

Both numbers have being moved from freedom mobile successfuly but I can not use my phone right now to make calls.

What did I do wrong? and how do I get this sorted out?

Thanks,

Re: Two lines from Freedom mobile

Samianauman — Fri, 07 Jul 2017 19:58:43 GMT

Send your email address
Phone number
SIM number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Hopefully they will get back to you soon. Thx

Re: Two lines from Freedom mobile

tafnzart — Fri, 07 Jul 2017 19:51:39 GMT

The link you refer to handles different problem. My two transactions got settled without problem. That means public mobile has my money but I can't use it 🙂

Re: Two lines from Freedom mobile

Samianauman — Fri, 07 Jul 2017 19:59:01 GMT

Sorry wrong link
Check now updated

Re: Two lines from Freedom mobile

tafnzart — Fri, 07 Jul 2017 20:44:26 GMT

Somebody fixed my problem. I can now make calls.