topic Re: Get invoice statement with address mentioned in Get Support

Get invoice statement with address mentioned

ravikt1705 — Thu, 03 Feb 2022 04:48:06 GMT

Dear Public mobile,

I need an invoice statement for last 2 months reflecting my address in the invoice document. Please advice if the invoice of the last 2 bills can be sent along with my address mentioned over the sane ?

Thanks & Regards,

Re: Get invoice statement with address mentioned

softech — Thu, 03 Feb 2022 04:44:47 GMT

@ravikt1705

To get an invoice from PM , you need to open a ticket with PM Agent and have them to prepare one for you. This could take couple weeks. Best to to wait to ask for a batch of invoice every 3 months or 6 months.

This is the experience from another user when he requested the invoice

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To open ticket :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Get invoice statement with address mentioned

computergeek541 — Thu, 03 Feb 2022 04:47:39 GMT

@ravikt1705 wrote:
I need an invoice statement for last 2 months reflecting my address in the invoice document. Please advice if the invoice of the last 2 bills can be sent along with my address mentioned over the sane ?

While Public Mobile can provide you a receipt, this wouldn't be considered proof of address. The address that you provide was never verified.

Re: Get invoice statement with address mentioned

BKNS27 — Thu, 03 Feb 2022 06:30:39 GMT

@ravikt1705

You can get a receipt for the last 60 days by contact the CS_Agent.