topic Re: Cellular data not working in Get Support

Cellular data not working

Westvanna — Thu, 03 Feb 2022 00:34:54 GMT

Tried a network reset and took out the sim already… any other suggestions??

Re: Cellular data not working

Anonymous — Thu, 03 Feb 2022 00:31:45 GMT

Is this an iphone on beta 15.4?

Re: Cellular data not working

darlicious — Thu, 03 Feb 2022 00:33:28 GMT

@Westvanna

Has your data worked before? Post a screenshot of your APN for us to see if there are any errors. Do you have an iPhone? You may need to do a software update ( or downgrade if you are on iOS 15.4) and/or a carrier profile update.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cellular data not working

Yummy — Thu, 03 Feb 2022 00:34:00 GMT

And everything else? Calls/SMS?

What phone?

Re: Cellular data not working

computergeek541 — Thu, 03 Feb 2022 00:34:32 GMT

@Westvanna wrote:
Tried a network reset and took out the sim already… any other suggestions??

Has the data ever worked and are you a new customer? This is being asked to determine if this is a new issue with the network or your account vs. if this is an issue with the initital setup/configuration of your device.

Re: Cellular data not working

Westvanna — Thu, 03 Feb 2022 00:46:36 GMT

iPhone mini 12

Re: Cellular data not working

Westvanna — Thu, 03 Feb 2022 00:47:41 GMT

Have had account for over a year and no problems until today..

calling works fine

Re: Cellular data not working

Westvanna — Thu, 03 Feb 2022 00:48:54 GMT

Not a new account…iPhone 12 mini. Just data stopped working today. Calling works still

Re: Cellular data not working

Anonymous — Thu, 03 Feb 2022 00:50:23 GMT

@Westvanna : What is the version of the operating system? Do you still have data left in your account under My Data & Add-ons?

Re: Cellular data not working

Westvanna — Thu, 03 Feb 2022 00:56:36 GMT

Yes lots of data left.. updated Operating version

Re: Cellular data not working

VIP_Tech — Thu, 03 Feb 2022 01:01:13 GMT

Hi @Westvanna

maybe you use all data then is will be stop until next renewal cycle, or purchase Add-ons..

Edit: try your SIM in another device,

Re: Cellular data not working

andrewhunt12 — Thu, 03 Feb 2022 00:59:42 GMT

My data also not working, only recent change is ios 15.4 beta. Tried all the reset stuff, checked APN, etc. Calling / SMS still works

Re: Cellular data not working

esjliv — Thu, 03 Feb 2022 01:04:28 GMT

@Westvanna wrote:
Yes lots of data left.. updated Operating version

@Westvanna - you are showing at least one Data type line item showing under this area, yes?

If yes, okay, good.

Data enabled? sorry...gotta ask...
Are your calling and texting features working okay?
Can you try your SIM into another phone to see if data works then?
Are there any outages reported in your area: https://istheservicedowncanada.com/status/telus/map

Re: Cellular data not working

softech — Thu, 03 Feb 2022 01:16:32 GMT

@andrewhunt12 it is confirmed by multiple users that has 15.4 beta does not work on PM and will have issue like yours. They downgrade back to 15.3 or 15.2.1 and work without issue again.

please try downgrade it back

Re: Cellular data not working

softech — Thu, 03 Feb 2022 01:17:43 GMT

@Westvanna , can you go to Settings-About and confirm what iOS version do you have?

Re: Cellular data not working

Westvanna — Thu, 03 Feb 2022 01:24:12 GMT

Aha! It is 15.4

thank you!

Re: Cellular data not working

Anonymous — Thu, 03 Feb 2022 01:27:36 GMT

@softech : Finally! I was heading out hoping you were around still.

Were you able to find the answer to the previous thread on whether this is a PM thing or others?

Re: Cellular data not working

softech — Thu, 03 Feb 2022 01:28:09 GMT

@Westvanna downgrade iOS back and it should work.

for most people, just delete the Beta profile, reboot the phone and wait for Apple to push back the old version

Re: Cellular data not working

softech — Thu, 03 Feb 2022 01:30:02 GMT

@Anonymous i am going to check around tonight. But last night I searched and I don't see many Non PM ppl talks about it.

so far we have 6 to 8 confirmed cases here

Re: Cellular data not working

Anonymous — Thu, 03 Feb 2022 01:43:33 GMT

@softech : A quick look points to an ipv6 problem.