topic Re: reset voicemail password in Get Support

reset voicemail password

speakout — Thu, 03 Feb 2022 02:34:32 GMT

I am new to Public Mobile. I do not know my voicemail password. When I go to the option to reset pswd, it does not work. It wants me to log off and tog lo back in to try again. Still does not work. Can anyone help. Jake

Re: reset voicemail password

Anonymous — Thu, 03 Feb 2022 02:38:47 GMT

If you try to access your voicemail try your 10 digit number.

Re: reset voicemail password

VIP_Tech — Thu, 03 Feb 2022 02:41:29 GMT

@speakout

voicemail (publicmobile.ca)

try call your number from same device.

Re: reset voicemail password

esjliv — Thu, 03 Feb 2022 02:41:47 GMT

@speakout wrote:
I am new to Public Mobile. I do not know my voicemail password. When I go to the option to reset pswd, it does not work. It wants me to log off and tog lo back in to try again. Still does not work. Can anyone help. Jake

@speakout - did you set up your voicemail?

See Set up here: Set up Voicemail (publicmobile.ca)

Alternatively, check which Voicemail Access Numbers is near you (you can use any really), and set it up as a contact:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Re: reset voicemail password

darlicious — Thu, 03 Feb 2022 03:01:24 GMT

@speakout

If you have set up voicemail but need to reset your 4 digit voicemail pin # then follow this protocol before logging in and getting your voicemail pin # reset.

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Firefox,chrome, safari or Microsoft edge work best.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: reset voicemail password

BKNS27 — Thu, 03 Feb 2022 04:07:00 GMT

@speakout

You need to enter your 4 PIN to access your voice-mail.

Re: reset voicemail password

hTideGnow — Thu, 03 Feb 2022 04:15:21 GMT

HI @speakout you got error when you try to reset password here: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/reset-voicemail-password/ ?

did you try using another browser or even try on another computer or phone?

Re: reset voicemail password

computergeek541 — Thu, 03 Feb 2022 04:17:17 GMT

@BKNS27 wrote:
@speakout
You need to enter your 4 PIN to access your voice-mail.

I can't know for sure if you're speaking of the voicemail password, but I will say that the 4-digit account PIN is not the password to enter the vociemail system. Those two things can be set differently.

Re: reset voicemail password

BKNS27 — Thu, 03 Feb 2022 04:28:46 GMT

@computergeek541

Thanks, maybe I should change my PIN when I dial the 4001 number. They are both the same.