topic Re: Rewards in Get Support

Rewards

Singlemalt1 — Wed, 02 Feb 2022 18:50:53 GMT

Lost autopay, loyalty, etc on screen. Lost bonus GB and bonus international minutes?

Re: Rewards

VIP_Tech — Wed, 02 Feb 2022 18:57:45 GMT

Re: Rewards

Anonymous — Wed, 02 Feb 2022 19:04:53 GMT

@Singlemalt1 : What are the chances you used those gift items? Do you recall having them there? Maybe post a screenshot of the left side of your overview page. I have experienced some peculiarities on one account before. So maybe you have too. Hopefully you have some prior proof.

Re: Rewards

hTideGnow — Wed, 02 Feb 2022 19:12:24 GMT

HI @Singlemalt1 Not sure if you aware , the reward section has moved to My Rewards (https://www.publicmobile.ca/myrewards) , did you have a chance to check it there? Is it showing nothing there as well?

for the bonus data and minutes, they are still on My Account, Overview Tab, My Data & Add-ons, can you post a screenshot ?

Re: Rewards

BKNS27 — Wed, 02 Feb 2022 20:03:20 GMT

@Singlemalt1

There has been a change on the Self Serve account page. Just login to account and click on Access Rewards. You will need to re-enter your email address and password again and you will see all your rewards.

As for your bonuses, go to the middle of the page under My Data & Add-ons to see your remainder of your bonuses.