topic Help! Transpher Sim Card to my new iPhone 13 failed to work in Get Support

Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 19:48:58 GMT

I Have a new iPhone 13 and I placed my old sim card in it.

Cant use the data or accept calls when not connected to the wifi.

It says it is connected to public Mobile but no apps or messaging works unless I'm connected to my wifi.

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

Anonymous — Wed, 02 Feb 2022 19:50:44 GMT

While on that wifi, go into About phone and check for any updates. Though don't install a beta version of iOS.

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

softech — Wed, 02 Feb 2022 19:52:56 GMT

@WillRan You have the latest Carrier Profile?

and what OS you have ? There is a problem with iOS 15.4 beta , you have to download back to 15.3. or so to get it working, there were 3 or 4 customers with that issue on iOS 15.4 Beta

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 19:53:12 GMT

No updates...but I have already updated to a beta version. I had used the same beta IOS on my Iphone 12 with no problems

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

softech — Wed, 02 Feb 2022 19:54:04 GMT

your beta is 15.4?

No, it is a known issue. Need it back to 15.3

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 19:54:28 GMT

I do have Beta 15.4...how do I drop to 15.3

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

VIP_Tech — Wed, 02 Feb 2022 19:57:13 GMT

Hi @WillRan

try manually selecting network "3G only"
and Rebooting device.

Check the Status of Your Device| DeviceCheck.ca

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

softech — Wed, 02 Feb 2022 19:58:13 GMT

@WillRan

check this thread for more background

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working-and-calling/m-p/780748

View solution in original post

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-cannot-access-the-internet/m-p/781468

To downgrade, try to remove the beta profile

How to remove iOS 15 Beta by deleting the beta Profile

Previously, if you have used a PC to install iOS 15 beta on your iPhone or iPad devices, then you can easily try to restore your Apple devices to the public version of the iOS operating system and remove the beta version. Follow the steps given below to remove iOS 15 beta version by deleting the beta profile, and then wait for a couple of minutes to get the next software update automatically.

On your iPhone or iPad, you need to first go to Settings and then go General option.
In the General option, search for VPN & Device Management and tap on it.
After that, click the iOS Beta Software Profile.
Finally, you need to click on Remove Profile and then restart your iPhone or iPad devices.
In the next couple of minutes, you will automatically be greeted with the next software update. Just install it and you are done.

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

softech — Wed, 02 Feb 2022 19:59:26 GMT

@WillRan Curious, why you use the beta version? was it because of the Face recognition when mask is on?

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 20:02:35 GMT

I have always used the beta versions on my iPhone...never heard of any issues.....If I do switch back to the old IOS won't I have to delete everything...Then I won't be able to use my backup from iCloud to load everything back

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

softech — Wed, 02 Feb 2022 20:05:51 GMT

@WillRan How you load the beta before? with Computer or just Wifi download?

try my suggestion above for "remove iOS 15 Beta by deleting the beta Profile"

some people need to connect the iPhone back to the computer to downgrade if you install it via computer earlier

In terms or data/backup , it should be fine. At least 3 customers have done this and none of those complains. Of course, you can check on the Apple Community just in case

Yes, this is confirmed that 15.4 beta won't work here. You are at least the 5th customers with this issue

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 20:06:48 GMT

how do i do that?

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 20:10:31 GMT

I didn't install it via my computer

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

softech — Wed, 02 Feb 2022 21:21:46 GMT

To downgrade, try to remove the beta profile

How to remove iOS 15 Beta by deleting the beta Profile

On your iPhone or iPad, you need to first go to Settings and then go General option.
In the General option, search for VPN & Device Management and tap on it.
After that, click the iOS Beta Software Profile.
Finally, you need to click on Remove Profile and then restart your iPhone or iPad devices.
In the next couple of minutes, you will automatically be greeted with the next software update. Just install it and you are done.

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 20:12:24 GMT

I'm deleting it now

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

softech — Wed, 02 Feb 2022 20:13:12 GMT

@WillRan wrote:
I'm deleting it now

Come back and give us the good news 🙂

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

VIP_Tech — Wed, 02 Feb 2022 20:14:25 GMT

@WillRan wrote:
how do i do that?

@WillRan

Switch 3G - Device Guides

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 20:14:34 GMT

Will do!!

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

BKNS27 — Wed, 02 Feb 2022 20:20:38 GMT

@WillRan

I am surprised you have IOS 15 Beta, this is for developers and iPhone testers.

Install the pubic IOS 15.3 and you should be good to go.

Re: Help! Transpher Sim Card to my new iPhone 13 failed to work

WillRan — Wed, 02 Feb 2022 20:26:25 GMT

When I updated my phone after I purchased it yesterday that the IOs that it updated it to...how does one downgrade to 15.3