topic Re: no calls out or in in Get Support

no calls out or in

gaw1 — Wed, 02 Feb 2022 15:15:36 GMT

I can not call out or in and I can not connect to Public Mobile network even though I am all paid up...I may have clicked on a bu

Re: no calls out or in

BeachNBeer — Wed, 02 Feb 2022 15:24:28 GMT

@gaw1 When you log into your account. Is the status active or suspended?

You partially wrote "I may have clicked on a bu"...I assume you meant button. What did you possibly click? Something on your account or on your phone? If it's phone maybe you clicked airplane mode??

Does anything work?

What kind of phone do you have?

Please provide more details so we can assist you.

Re: no calls out or in

Meow — Wed, 02 Feb 2022 17:15:38 GMT

Can you log in into your PM account?

Did you accidentally suspended your service?

If your account is paid try to resume service - Select Resume/Reactivate Service

Or it could be that cell network has issues in our area.

Re: no calls out or in

softech — Wed, 02 Feb 2022 17:19:57 GMT

@gaw1 did you login to My Account and check the account status?

when you dial *611, what yo got?

You tried reboot your phone? Any chance you have another phone around you can put your PM SIM to test just to confirm it is not a device issue?

Re: no calls out or in

VIP_Tech — Wed, 02 Feb 2022 18:11:52 GMT

Hi @gaw1

check your account status Active !
try your SIM card in another device,

Check the Status of Your Device |DeviceCheck.ca

Re: no calls out or in

esjliv — Thu, 03 Feb 2022 03:25:52 GMT

@gaw1 wrote:
I can not call out or in and I can not connect to Public Mobile network even though I am all paid up...I may have clicked on a bu

@gaw1

Try one or more of the below:

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls