Pending Credit Card Payment

silljr — Wed, 02 Feb 2022 13:42:07 GMT

Account suspended today due to non payment

Credit card shows pending amount.

Previous payments were made under same card

Called credit card service - no holds on card

Any help would be appreciated.

Thanks

Re: Pending Credit Card Payment

softech — Wed, 02 Feb 2022 13:48:20 GMT

@silljr First of all, you have no phone service now? Try to make a call, if you still have the service, it could be it is still going through renewal. Lately, monthly renewal has been taking longer than usual

Also , login to My Account and see if the Account status showing Suspended or Expired.

If it is showing Expired: PM just still renewing your plan for this cycle. Together that if you still have phone service, no worry

If it is showing Suspended on My Account and you have no service: then try to do a manual payment at My Account, Payment Tab, One time Payment (https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/)

First make a payment with Amount Due to see if it works. If so, good

If not, then try to make another attempt but use "Other (Enter the desired payment amount)" and manually enter your plan amount and see if it goes

Once you made the payment, check if Reactivate Current plan button is there, click on it if so

then logoff My Account and reboot your phone and you should be good

Re: Pending Credit Card Payment

Meow — Wed, 02 Feb 2022 17:17:42 GMT

Do you see this message when logging in?

If today is your renewal day, that is normal as long as you have service (calls/sms in/out).

topic Pending Credit Card Payment in Get Support

Pending Credit Card Payment

Re: Pending Credit Card Payment

Re: Pending Credit Card Payment