topic Re: Make account pin in Get Support

Phone number transfer/porting

hongcuvtv — Wed, 02 Feb 2022 03:31:50 GMT

I am trying to transfer a koodo phone number over to this (public mobile) account.

After speaking with a support agent it was to my knowledge that I needed to authorize it through a text message to my koodo number, which I did not receive to authorize.

I am directed here to ask if you guys can manually authorize the phone number transfer.

Also I would like to set up a pin number for my public mobile account.

Re: Phone number transfer/porting

will13am — Wed, 02 Feb 2022 03:35:27 GMT

@hongcuvtv , by chance was your number port from Koodo prepaid? You need support to assist with that. Anyway, this is the help article on how to complete a number transfer.

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Make account pin

hongcuvtv — Wed, 02 Feb 2022 03:49:15 GMT

I would like to make an account pin, and I don't know whether or not my account has already have a pin number or not.

Re: Make account pin

softech — Wed, 02 Feb 2022 03:51:40 GMT

@hongcuvtv you should have already created the 4 digits account pin when you first sign up. PM would have sent you the PIN on the first day when you sign up. See if you can still for the text

If you cannot find it , open a ticket with PM support to have them reset for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Make account pin

LeePublic — Wed, 02 Feb 2022 03:50:58 GMT

Do you mean for voicemail? Self serve? PM community? Rewards?

Re: Phone number transfer/porting

BKNS27 — Wed, 02 Feb 2022 03:53:04 GMT

@hongcuvtv

I just answered a similar question so follow this:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-transfer/td-p/782083

Since you didn’t get a text from Koodo, contact a CS_Agent to restart the porting process.

Re: Phone number transfer/porting

softech — Wed, 02 Feb 2022 03:55:31 GMT

@hongcuvtv you have requested the porting and started the process?

If so, there is a team you can call and confirm the porting status. They can re-trigger the process if needed. I will message you on the Community inbox. Please check the envelope icon on top right.

Re: Make account pin

BKNS27 — Wed, 02 Feb 2022 03:58:01 GMT

@hongcuvtv

If you are creating a new account and activating your SIM. You will need to enter your secret 4 digit PIN.

You also need to create a 4 digit PIN for your PM voicemail too or use the same PIN.

Re: Make account pin

hongcuvtv — Wed, 02 Feb 2022 03:58:25 GMT

Where do I go for PM support?

Thank you

Re: Make account pin

softech — Wed, 02 Feb 2022 04:00:21 GMT

@hongcuvtv

you can open a ticket with PM support with this 2 ways (Method 1 is the faster route, but if you run into trouble opening that way, you can go with direct message with Method 2):

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Make account pin

BKNS27 — Wed, 02 Feb 2022 04:01:54 GMT

@hongcuvtv

This Community can give you support.
If we can’t help you, you will need to contact a CS_Agent (customer service agent) by clicking on the envelope icon on top of this page and PM staff will get back to you during working hours.

Re: Phone number transfer/porting

darlicious — Wed, 02 Feb 2022 04:01:36 GMT

@hongcuvtv

You would have chosen your 4 digit account pin# during activation. It is usually texted to you from 611 but this will not happen until your port is completed.

If you did not recieve the PAT (porting authorization text) from koodo after requesting porting of your number during activation then you must reinitiate the request via customer support or by calling the telus porting department. However both are closed for today so you may submit a ticket via Simple--Simon or send a private message which will be answered in the morning or call the telus porting department at that time.

In the meantime you can continue to use your koodo sim card for service until then and once you do recieve the PAT and reply YES to it within 90 minutes you can remove the koodo sim card and put in the pm sim card and your port will complete within a few minutes to a maximum of 2 hours.

Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone number transfer/porting

computergeek541 — Wed, 02 Feb 2022 06:14:25 GMT

Phone Number Transfer

hongcuvtv — Sun, 20 Mar 2022 20:14:40 GMT

Hello I am trying to transfer over my phone number from my previous koodo account to this account, but when I enter my number it says to contact the public mobile community for further assistance. Is there something that should help me?

Re: Phone Number Transfer

hTideGnow — Sun, 20 Mar 2022 20:05:43 GMT

hi @hongcuvtv Do you hve Koodo Prepaid or Postpaid? if you have Koodo prepaid, you should activate here with a temporary number first. Once your line activated and work, then contact PM CS Agent to arrange for porting:

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submitting Ticket Login Error

hongcuvtv — Sun, 20 Mar 2022 20:18:09 GMT

When I'm at the submit a ticket page, I cannot login to submit the ticket. It keeps saying error logging in. Is there another method I can do or did I do something wrong?

Re: Phone Number Transfer

hongcuvtv — Sun, 20 Mar 2022 20:19:06 GMT

When I'm at the submit a ticket page, I cannot login to submit the ticket. It keeps saying error logging in. Is there another method I can do or did I do something wrong?

Re: Phone Number Transfer

hTideGnow — Sun, 20 Mar 2022 20:24:52 GMT

HI @hongcuvtv No worry, you can still direct message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Phone Number Transfer

esjliv — Sun, 20 Mar 2022 20:25:40 GMT

@hongcuvtv wrote:
When I'm at the submit a ticket page, I cannot login to submit the ticket. It keeps saying error logging in. Is there another method I can do or did I do something wrong?

@hongcuvtv you need to log in with your Community (not Self Serve/My Account credentials). Is that what you are using?

Re: Phone number transfer/porting

Community_QA — Sun, 20 Mar 2022 20:49:10 GMT

anyone can explain why transfer from Koodo prepaid has different steps?