topic Re: change number in Get Support

change number

Bob364 — Tue, 01 Feb 2022 17:37:00 GMT

Hello, I'm trying to change my number because I moved from Sudbury , ON to Etobicoke (Toronto), ON. However I failed 30 times from my account, change number. What should I do?

Re: change number

pkaraa — Tue, 01 Feb 2022 17:46:40 GMT

What is the error you are getting?

try incognito mode/private mode to change the number, sometimes cookies are sticky.

Re: change number

BeachNBeer — Tue, 01 Feb 2022 18:14:29 GMT

@Bob364 Have you already changed your number in the last 30 days?.... Public Mobile allows one change per 30 days. EDIT - Nevermind above. As per @Anonymous it's 4 changes per 30 days.

If you haven't changed number Clear history cookie cache and try in incognito mode.

If still haven't problems contact support.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: change number

Anonymous — Tue, 01 Feb 2022 17:53:39 GMT

@BeachNBeer : Incorrect. It's 4 times now. This changed a bit of a while ago.

Re: change number

softech — Tue, 01 Feb 2022 17:56:37 GMT

@Bob364 wrote:
Hello, I'm trying to change my number because I moved from Sudbury , ON to Etobicoke (Toronto), ON. However I failed 30 times from my account, change number. What should I do?

@Bob364

did you get an error? what exact error message?

It could be browser related. try

1. Clear cache, close all browser windows and relaunch

2. try Incognito mode or InPrivate Mode

3. Try another browser (Chrome/Edge/Fireforx)

4. Try on a different machine

Re: change number

VIP_Tech — Tue, 01 Feb 2022 18:10:37 GMT

@Bob364

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

Changing Your Number (publicmobile.ca)

Re: change number

esjliv — Wed, 02 Feb 2022 01:19:21 GMT

@Bob364 wrote:
Hello, I'm trying to change my number because I moved from Sudbury , ON to Etobicoke (Toronto), ON. However I failed 30 times from my account, change number. What should I do?

@Bob364

30 times ?

Log out, take a break, then try again in an hour.

Do you have a Canada Wide calling plan? If so, there is no need to change your number, unless you are concerned about the people calling you paying for long distance changes on their end.