topic Re: Account login in Get Support

Account login

charbel007 — Tue, 01 Feb 2022 23:18:39 GMT

Hi, I need some help, can't login to my account, both email and password reset not working, and the email/ username not recognized.

Re: Account login

dabr — Tue, 01 Feb 2022 23:25:16 GMT

@charbel007 Then you need to submit a ticket via the chatbot bubble bottom right and ask for a password reset from customer support.

If you have problems submitting a ticket, then try sending a private message via the envelope icon top right to CS_Agent.

Re: Account login

softech — Tue, 01 Feb 2022 23:25:47 GMT

@charbel007 If you already tried Forgot password link and unable to reset it that way, then open a ticket with PM Support and have them to reset it for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information ", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Account login

VIP_Tech — Tue, 01 Feb 2022 23:32:14 GMT

@charbel007

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,

How Reset your Self-Serve password (publicmobile.ca)

or get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Account login

Spudster — Tue, 01 Feb 2022 23:34:13 GMT

@charbel007

Customer Support Agents can help. There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Account login

charbel007 — Wed, 02 Feb 2022 00:04:44 GMT

i tried the How Reset your Self-Serve password (publicmobile.ca) but email verification failed

Re: Account login

charbel007 — Wed, 02 Feb 2022 00:07:49 GMT

email verification not working so i cant reset my password

Re: Account login

esjliv — Wed, 02 Feb 2022 00:33:47 GMT

@charbel007 wrote:
Hi, I need some help, can't login to my account, both email and password reset not working, and the email/ username not recognized.

@charbel007 -

Have you ever created a My Account/Self Serve?

If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Are you a current customer...meaning have Active services now, or in suspended status within 90 days? If so, see other posts to to contact CSA's for help if Forgot your password is not working.

Re: Account login

BKNS27 — Wed, 02 Feb 2022 01:49:41 GMT

@charbel007

You can confirm your email address you used to activate your SIM to login on your Self Serve account. Click on your icon on top of this page then go to My Profile>Private Stats scroll down to the email you used.

You can enter the password or click on Forgot Password with the same email address.

Re: Account login

computergeek541 — Wed, 02 Feb 2022 05:37:30 GMT

@BKNS27 wrote:
@charbel007
You can confirm your email address you used to activate your SIM to login on your Self Serve account. Click on your icon on top of this page then go to My Profile>Private Stats scroll down to the email you used.
You can enter the password or click on Forgot Password with the same email address.

This doesn't confirm the e-mail address that was used for the Self Serve account. Any e-mail address can be used for the Community account. The two do not necessarily have the same e-mail address linked to them.