topic Re: Number transfer in Get Support

Number transfer

Barry1street — Tue, 01 Feb 2022 23:36:12 GMT

Having trouble transferring my phone number

Re: Number transfer

dabr — Tue, 01 Feb 2022 23:46:00 GMT

@Barry1street Are you transferring a number from another carrier? If you are did you respond with a YES to the transfer porting text from that carrier? You would have 90 minutes from receiving the text to respond. Your other account also needs to be active for the transfer to complete.

I'll private message via the envelope icon top right for the Telus porting #.

Re: Number transfer

Anonymous — Tue, 01 Feb 2022 23:51:33 GMT

@Barry1street : Also check with this site to make sure the number is transferable. Some aren't.

Re: Number transfer

hTideGnow — Tue, 01 Feb 2022 23:52:07 GMT

Hi @Barry1street are you porting the number into PM our out ?

What exactly the issue you have? You requested the porting and just not completed?

Provide us more info and we can try to help

Re: Number transfer

darlicious — Tue, 01 Feb 2022 23:57:51 GMT

@Barry1street

Have you completed your activation? Or are you stuck on the transfer a phone number page? Or are trying to transfer in your number from your self serve account?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Number transfer

Spudster — Wed, 02 Feb 2022 00:28:01 GMT

@Barry1street

Customer Support Agents can help.

There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Number transfer

esjliv — Wed, 02 Feb 2022 00:29:34 GMT

@Barry1street wrote:
Having trouble transferring my phone number

@Barry1street - if you charged for the the SIM card activation (https://publicmobile.ca/en/on/portal/activation) can you try your SIM into your phone, reboot it, and see if you have any working services.

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Re: Number transfer

VIP_Tech — Wed, 02 Feb 2022 00:31:11 GMT

@Barry1street

still experiencing issues, start a conversation with our virtual assistant, SIMon to submit a ticket.

Number Transfer (Port) Troubleshooting (publicmobile.ca)

Re: Number transfer

BKNS27 — Wed, 02 Feb 2022 01:59:32 GMT

@Barry1street

If you are porting your number from another carrier. You must follow these steps in order:

1 - Activate the PM SIM online.

2 - LEAVE the old carrier SIM in your phone.

3 - Wait for the SMS text confirming with YES that you are porting over to PM. There is a 90 minute window for you to reply. If you missed this window, you need to contact a CS_Agent to restart the porting process.😞😢

4 - Power off your phone.

5 - Swap the old SIM with PM SIM.

6 - Power on the phone.

7 - Relax and enjoy your savings while texting or calling. 😉