topic Re: Order not received in Get Support

Order not received

Rezika — Tue, 01 Feb 2022 18:17:39 GMT

I ordered SIMcard. It was not delivered to my residence. It was returned to shipper _Archway Telus in Mississauga. UPS said I have to contact them . Archway Telus in Mississauga's phone is not working. There is no e-mail to contact them. How can i get my Sim card?

Re: Order not received

Anonymous — Tue, 01 Feb 2022 18:23:08 GMT

That sucks. Seems all you can do is...

Contact a Customer Support Agent

Customer Support Agents hours of operation

Everything about everything here

Re: Order not received

BeachNBeer — Tue, 01 Feb 2022 18:23:25 GMT

@Rezika

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Order not received

BeachNBeer — Tue, 01 Feb 2022 18:24:17 GMT

@Rezika Probably easier to pick a sim up at a London Drugs or Walmart.

Re: Order not received

softech — Tue, 01 Feb 2022 18:26:35 GMT

@Rezika try to reach out to PM and see if they can send the SIM again or cancel the order for you to buy it in store

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Order not received

VIP_Tech — Tue, 01 Feb 2022 18:35:32 GMT

@Rezika

start a conversation with our virtual assistant, SIMon, to submit a ticket to our Customer Support Agents by clicking here.

Re: Order not received

computergeek541 — Tue, 01 Feb 2022 23:06:27 GMT

@Rezika wrote:
I ordered SIMcard. It was not delivered to my residence. It was returned to shipper _Archway Telus in Mississauga. UPS said I have to contact them . Archway Telus in Mississauga's phone is not working. There is no e-mail to contact them. How can i get my Sim card?

As tracking details show that the package was returned to the sender, you should automatically receive a refund, and unless that doesn't happen within a reasonable amount of time, I would say that there's currently no reason to contact a customer support agent. To receive a SIM card, you're going to have to place another order.

Re: Order not received

BKNS27 — Tue, 01 Feb 2022 23:08:13 GMT

@Rezika

Contact the CS_Agent by private messaging and click on the envelope icon on the top of this page. Or you can order online from Canadian Cell Supplies on sale for $3.99 and pickup if you are in the North York area.

Also available at London Drugs, Walmart, The Mobile Shop (inside Superstore/Loblaws) or PM retailers.