topic Re: Plan Change - Keep getting error page in Get Support

Plan Change - Keep getting error page

chowdhurybably — Tue, 01 Feb 2022 14:13:57 GMT

Hi,

I am having trouble changing my plan on the self-service portal, it keeps giving an error page.

I have been trying for 2 days.

Please help.

Re: Plan Change - Keep getting error page

Dunkman — Tue, 01 Feb 2022 14:15:22 GMT

@chowdhurybably

The website is finicky. You can try a different web browser, clear cache or incognito mode. Or try a different device. Chrome incognito seems to work well.

Re: Plan Change - Keep getting error page

Spudster — Tue, 01 Feb 2022 14:44:18 GMT

@chowdhurybably

Customer Support Agents can help. There are 2 ways to reach them:

1. Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,

2. Send a private message to them by clicking here

Re: Plan Change - Keep getting error page

softech — Tue, 01 Feb 2022 14:50:57 GMT

@Spudster , I believe this is a browser issue on the OP side. OP should try what @Dunkman suggested first. At this moment, I can do my plan change and it doesn't look like a server issue that needs to get CS Agent involved. Afterall,l if OP can find the way with the workarounds , it is much quicker than waiting for CS Agent 🙂

Re: Plan Change - Keep getting error page

computergeek541 — Tue, 01 Feb 2022 17:47:58 GMT