topic Re: Can't make phone calls or access data! in Get Support

Can't make phone calls or access data!

crookedlake — Mon, 31 Jan 2022 17:11:49 GMT

Hi,

Second day now and both my husband and I can't make or receive any phone calls or access data on LTE network. Reset network settings, turned phone off and on, did a rain dance and still nothing.

Very frustrating, please help.

CrookedLake

Re: Can't make phone calls or access data!

Meow — Mon, 31 Jan 2022 17:25:43 GMT

@crookedlake wrote:
did a rain dance and still nothing.

THAT was a big mistake! Now we are going to get piles of snow on Wednesday/Thursday. **bleep**! Again shovelling...

I keep my phone on Auto and it connects with no problems (LTE/WCDMA/GSM).

What your accounts say? Active?

It could be some cell tower issues in your area. Where are you located?

Re: Can't make phone calls or access data!

crookedlake — Mon, 31 Jan 2022 17:38:35 GMT

checked my accounts and say they are active and located in Badger Lake, Newfoundland so not sure if its a Tower issue but haven't heard anyone complain. Never had an issue before so its very odd.

Re: Can't make phone calls or access data!

BKNS27 — Mon, 31 Jan 2022 17:47:22 GMT

@crookedlake

Check the outages in your area:

https://www.telus.com/en/bc/outages

Also go to your Settings as noted by @Meow .

Re: Can't make phone calls or access data!

hTideGnow — Mon, 31 Jan 2022 17:48:21 GMT

HI @crookedlake Please try changing your phone network to 3G Only and see if it works

And what kind of phone is that? iPhone/Android? What is the model?

Re: Can't make phone calls or access data!

pkaraa — Mon, 31 Jan 2022 18:43:21 GMT

If tower signal is not an issue the opting 3G and reboot should work.

Re: Can't make phone calls or access data!

esjliv — Mon, 31 Jan 2022 21:37:18 GMT

@crookedlake wrote:
Hi,
Second day now and both my husband and I can't make or receive any phone calls or access data on LTE network. Reset network settings, turned phone off and on, did a rain dance and still nothing.

Very frustrating, please help.

CrookedLake

@crookedlake - sounds network related since you both have the same issues.

Toggle into airplane mode occasionally, or remove and reinsert your SIM card to see if that triggers the network.

Can you ensure you both have update software on your devices?

If you have other phones to try your SIM into check to see if they work that way.

I would suggest to check to see if the device is blacklisted, just to be sure..but what are the chances both your devices are, not likely...

https://www.devicecheck.ca/check-status-device-canada/

Re: Can't make phone calls or access data!

CarlosFerreira — Tue, 01 Feb 2022 01:50:19 GMT

I have the exact same problem. Located in Montreal, Canada and without data the entire day. Public Mobile please fix this soon.

Re: Can't make phone calls or access data!

esjliv — Tue, 01 Feb 2022 01:52:06 GMT

@CarlosFerreira wrote:
I have the exact same problem. Located in Montreal, Canada and without data the entire day. Public Mobile please fix this soon.

Are your calling and texting features working @CarlosFerreira ?

Re: Can't make phone calls or access data!

CarlosFerreira — Tue, 01 Feb 2022 01:53:22 GMT

Not really most of my messages i have to send them multiple times for them to work. The calls declined a few rimes when i tried to pick them up.

Re: Can't make phone calls or access data!

esjliv — Tue, 01 Feb 2022 01:55:08 GMT

@CarlosFerreira - have you tried selecting the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that improves connectivity.

What other trouble shooting have you tried, because I could list more things to try.

Re: Can't make phone calls or access data!

CarlosFerreira — Tue, 01 Feb 2022 01:58:08 GMT

I tried every possible solution i could think of. I restarted the phone, resetted the network settings, remove and replace sim card, changing from Lte to 3G. Nothing seems to repare the problem. I have been like this since ~7 in the morning

Re: Can't make phone calls or access data!

esjliv — Tue, 01 Feb 2022 02:03:02 GMT

@CarlosFerreira wrote:
I tried every possible solution i could think of. I restarted the phone, resetted the network settings, remove and replace sim card, changing from Lte to 3G. Nothing seems to repare the problem. I have been like this since ~7 in the morning

@CarlosFerreira

There are some issues reported here in your area: https://istheservicedowncanada.com/status/telus/6077243-montreal-montreal-quebec-canada

Are you able to try your SIM card into another phone and test that out for a bit?

Re: Can't make phone calls or access data!

CarlosFerreira — Tue, 01 Feb 2022 02:11:48 GMT

Yes, it worked for a few seconds on my old phone, i could use the data and thought everything was well but then it said the same thing as my new phone. It just doesn’t work. I made a little video to show how it doesn’t work.

https://youtube.com/shorts/LKog_9TymxI?feature=share

Re: Can't make phone calls or access data!

softech — Tue, 01 Feb 2022 02:15:04 GMT

@CarlosFerreira can you confirm what iOS version do you have? Chay chance you are using iOS 15.4 beta?

Re: Can't make phone calls or access data!

CarlosFerreira — Tue, 01 Feb 2022 02:15:47 GMT

Yes i am is it iOS?

Re: Can't make phone calls or access data!

softech — Tue, 01 Feb 2022 02:17:26 GMT

@CarlosFerreira

Check the version, is this iOS 15.4 beta?

Re: Can't make phone calls or access data!

CarlosFerreira — Tue, 01 Feb 2022 02:18:13 GMT

Yes it says iOS 15.4

Re: Can't make phone calls or access data!

softech — Tue, 01 Feb 2022 02:22:26 GMT

@CarlosFerreira iOS 15.4 beta is known to have issue with Data. There are 3 users in the last 2 days with the issue.

The fix is to download it back to iOS15.3 or 15.2.1

So, far 3 users reported this and they all download the OS and issue was then resolved

More info. from another user:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working-and-calling/td-p/780748

Re: Can't make phone calls or access data!

CarlosFerreira — Tue, 01 Feb 2022 02:23:39 GMT

How do i download another iOS?