topic Cannot access plan details in Get Support

Cannot access plan details

thegovao — Mon, 31 Jan 2022 17:12:51 GMT

Logged into account ok but when click on plan details get:

Oh no!

It looks like something went wrong, but don't panic

Logout and then log back in again to continue. Or return to the Login Page

Tried logging in and out several times - no joy. Can access other functions.

softech — Mon, 31 Jan 2022 17:15:51 GMT

It could be just a browser issue

Try to do the following:

1. Clear cache, then close all the browser windows and relaunch

2. Try on another browser (Edge/Chrome/Firefox)

3. Try Incognito mode or inPrivate Mode

4. Try on another machine or phone

BeachNBeer — Mon, 31 Jan 2022 17:15:55 GMT

@thegovao Try clearing history/cookie cache and then opening an incognito browser

Meow — Mon, 31 Jan 2022 17:19:51 GMT

Try to use different browser. I get the same if I use current (old version) browser and have to power up either Edge or Chrome (on PM).

thegovao — Mon, 31 Jan 2022 17:30:27 GMT

Thanks folks.

Was using Firefox - tried its private mode and worked -- still not working in normal mode

Got edge to work in private mode as well.

pkaraa — Mon, 31 Jan 2022 18:45:14 GMT

Clear cookies and cache and normal mode should work too.