topic Re: I cannot access the internet in Get Support

I cannot access the internet

vencott — Mon, 31 Jan 2022 16:43:49 GMT

I'm unable to access the internet on my phone even though I enough data on my plan. Is there an issue with the network

Re: I cannot access the internet

softech — Mon, 31 Jan 2022 16:47:21 GMT

@vencott You have been able to use data on this phone with PM before and it just stopped working? Or you just got a new phone? or new activation with PM?

If it has been working without issue before, did you try reboot the phone? are callings working without issue?

Did you try access data with different apps and not just with browser?

Any chance you have setup some Monthly Mobile Limit on the device? PM is running on 30 days cycle and the build in limit won't match PM cycle date and would have issue

What brand/model is your phone?

Re: I cannot access the internet

vencott — Mon, 31 Jan 2022 16:49:50 GMT

It was working before, just notice the issue yesterday

Re: I cannot access the internet

BKNS27 — Mon, 31 Jan 2022 16:52:15 GMT

@vencott

You can check Telus outages at:

https://www.telus.com/en/bc/outages

What plan are you on?

Re: I cannot access the internet

vencott — Mon, 31 Jan 2022 16:52:49 GMT

yes it was working before

i tried different apps, no internet access

i have a monthly plan. i'm able rto receive and make calls

its an iphone 7plus

Re: I cannot access the internet

softech — Mon, 31 Jan 2022 16:55:04 GMT

@vencott did you just update the iOS? what iOS version you have ? any chance you are using a beta version? any chance you just upgraded to 15.4 beta?

Re: I cannot access the internet

vencott — Mon, 31 Jan 2022 16:57:42 GMT

Yes i did recently. i'm currently on 15.4 not sure if its beta

Re: I cannot access the internet

softech — Mon, 31 Jan 2022 17:02:50 GMT

@vencott Yes, it is an iOS problem. The 15.4 has an issue with Data on PM. 2 customers confirmed that and they need to downgrade it back to iOS 15.3 or iOS 15.2.1..

check this thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working-and-calling/m-p/780748

Re: I cannot access the internet

vencott — Mon, 31 Jan 2022 17:08:47 GMT

Ok thanks i'll give that a try.

Re: I cannot access the internet

softech — Mon, 31 Jan 2022 17:13:27 GMT

@vencott Let us know, it should be good. I think both customers on that thread confirmed a downgrade fixed everything

will wait for your good news

Re: I cannot access the internet

vencott — Mon, 31 Jan 2022 20:20:01 GMT

I downgraded back to 15.3 and data now works. Thank you very much.