topic Re: New Activation Problems in Get Support

New Activation Problems

Mapua — Tue, 04 Jan 2022 19:18:07 GMT

I just recently got referred to Public Mobile by my son and transferred my TELUS Mobility number. I chose the 90-day option with unlimited province-wide talk and global text, with no data. The total price quoted was $81 before taxes. I enabled auto-pay and paid with my VISA and waited for the number to transfer.

Approximately 1 hour later, I turn my phone on with my new sim card and found out that I have no talk plan on my account. To verify, I logged on to my online account and discovered that I was enrolled in a 30 day plan with no talk or text, or anything! As well, $10 seems to have been removed from my balance.

Please help!

Thanks in advance.

Re: New Activation Problems

pulp74 — Fri, 07 Jul 2017 01:27:29 GMT

Hi i believe it's pretty common bug in the system. Not to worry. Just send a private message to one of the moderators and they will fix it for you. When contacting them please provide your SIM card number, account number and your phone number. Keep in mind that moderators are very busy at the moment so it might take them 2 days to return to you. Good luck.

Re: New Activation Problems

Luddite — Fri, 07 Jul 2017 01:30:12 GMT

Sometimes adding a single payment of $10 to your account will activate the SIM. If that works send a private message to the moderator team with your phone number, an explanation and request for refund/credit of the extra $10.

Good luck.

Welcome to PM.

Re: New Activation Problems

bubbaJ — Fri, 07 Jul 2017 01:34:26 GMT

I am having a similar issue. I signed up for the 90-day talk & text no data but my plan details say I signed up for Pick & Pay and I still can't phone or text (I can receive call, send calls or receive texts/send texts).