topic Re: No service in Get Support

No service

Tiffanysaw94 — Mon, 31 Jan 2022 05:47:55 GMT

Hi,

This is the second time my phone has no service. Please help.

I am not getting calls or messages. I also can't send out anything.

Please get this fixed ASAP.

Kind regards

Re: No service

computergeek541 — Mon, 31 Jan 2022 05:49:33 GMT

@Tiffanysaw94 wrote:
This is the second time my phone has no service. Please help.

I am not getting calls or messages. I also can't send out anything.

Is this a matter of you not having signal? Occasionally, with intermitent network issues, a simple reboot of the device can speed up the process to get service working again. Have you tried that?

Re: No service

darlicious — Mon, 31 Jan 2022 05:53:15 GMT

@Tiffanysaw94

Can you log into your account and check the account status and/or call 611 from your phone? If it's active then try some troubleshooting:

Reboot phone.
Toggle airplane mode on/off.
Remove sim card. Wait 10 min. Reinsert and reboot.
Reset network settings.
Switch from autoconnect 4G LTE/3G/2G to 3G only.

Test after each tip and report back if anything worked. What fixed your phone last time?

contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No service

BKNS27 — Mon, 31 Jan 2022 07:54:57 GMT

@Tiffanysaw94

Did you check if there is a Telus outage in your area?

https://www.telus.com/en/nu/outages

Re: No service

esjliv — Mon, 31 Jan 2022 11:16:56 GMT

@Tiffanysaw94 wrote:
Hi,

This is the second time my phone has no service. Please help.

I am not getting calls or messages. I also can't send out anything.

Please get this fixed ASAP.
Kind regards

@Tiffanysaw94 - sounds possibly network related, but some other good things posted to help kickstart your network.

Can you try your SIM into another unlocked, compatible device to see if you have services?

I know you said this happened before, but just to make sure check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/