topic Re: "Photos" Button Broken When Creating a Post? in Get Support

"Photos" Button Broken When Creating a Post?

7789849803 — Tue, 04 Jan 2022 19:18:06 GMT

Hey all,

I'm checking to see if anyone else is facing the same problem as me. For the last several days - maybe a week or so, I've been unable to post a picture as part of a post (whether in a new thread or a reply). When I click the "Photos" button in the toolbar above the WYSIWYG text editor, nothing happens. I've tried this on multiple browsers, with the same result.

If others are facing the same problem, we can escalate this to PM staff. But I wanted to check with others on here first.

Re: "Photos" Button Broken When Creating a Post?

IWIK — Fri, 15 Jan 2016 02:30:49 GMT

Yup, you're right

Re: "Photos" Button Broken When Creating a Post?

NDesai — Fri, 15 Jan 2016 03:58:18 GMT

I just tested it and yup not working.

Another thing, few times yesterday i tried posting in one of the thread i was tagged in, and the post would not show up.

There is definately something going on....

Re: "Photos" Button Broken When Creating a Post?

NDesai — Fri, 15 Jan 2016 04:00:30 GMT

Also, in this thread, i see @7789849803 post is first and but i believe post #2 suppose to be at the top...

Re: "Photos" Button Broken When Creating a Post?

NDesai — Fri, 15 Jan 2016 04:06:40 GMT

If you really want to post a pic, you can go to HTML tab and put the image link in the following tag.

<img src="image link">

Example

Re: "Photos" Button Broken When Creating a Post?

7789849803 — Fri, 15 Jan 2016 04:43:37 GMT

@dhanadhan wrote:
Also, in this thread, i see @7789849803 post is first and but i believe post #2 suppose to be at the top...

Wow - you're right about the incorrect order of posts in that thread! But I suspect it has something to do with starting a thread with "Re:" in the title.

Thanks also for pointing out the img HTML tag trick!

Re: "Photos" Button Broken When Creating a Post?

7789849803 — Fri, 15 Jan 2016 04:46:37 GMT

Another strange behavior I've noticed very often starting in the last month or so is that posts that I have previously read all show as unread (shown in bold in the "Latest Posts" section) whenever someone posts something new in the same thread.

So everytime someone posts a reply, the last 2-3 posts on that same thread show as unread for me. Does anyone else see this as well, or is my browser/cache going nuts?

Re: "Photos" Button Broken When Creating a Post?

NDesai — Fri, 15 Jan 2016 05:12:03 GMT

@7789849803 wrote:
Another strange behavior I've noticed very often starting in the last month or so is that posts that I have previously read all show as unread (shown in bold in the "Latest Posts" section) whenever someone posts something new in the same thread.

So everytime someone posts a reply, the last 2-3 posts on that same thread show as unread for me. Does anyone else see this as well, or is my browser/cache going nuts?

I dont have that....whenever i read the post, it becomes read right away..

Re: "Photos" Button Broken When Creating a Post?

7789849803 — Fri, 15 Jan 2016 05:33:10 GMT

Good to know - thank you @NDesai!

Re: "Photos" Button Broken When Creating a Post?

David_J — Fri, 15 Jan 2016 14:27:20 GMT

Hello - thanks for highlighting this. The platform is currently set to allow posting of images by clicking the 'Photos' button in the rich text editor...however, as pointed out, that isn't happening. We are investigating, but don't have an idea of the problem, so it's tough to predict what the fix is and how long it will take.

The workaround using <img src="image link"> that @NDesai suggested is a good one though.

We'll keep you posted as we get more information. Enjoy your Friday everyone!

Re: "Photos" Button Broken When Creating a Post?

7789849803 — Fri, 15 Jan 2016 16:09:50 GMT

Thank you so much for your response, @David_J, and for having your team look into this!

Re: "Photos" Button Broken When Creating a Post?

7789849803 — Fri, 22 Jan 2016 20:45:15 GMT

Looks like this has finally been resolved - the images button is restored to what it used to be a month or so ago, and it seems to work as intended, as well.

Thanks @David_J!

Re: "Photos" Button Broken When Creating a Post?

srlawren — Fri, 22 Jan 2016 23:31:30 GMT

Thanks @7789849803! Funny, I mananged to miss this thread entirely until now, but did run into this issue a couple of days ago too. I didn't think to report it--I assumed it was the network folks at my work blocking the site as they do for many online services involving storage and/or photos. Good to know it wasn't that, and that I can start using this feature again.

Re: "Photos" Button Broken When Creating a Post?

7789849803 — Fri, 22 Jan 2016 23:44:03 GMT

You bet, @srlawren. I see something broken, I create noise 🙂