topic Transferring my number in Get Support

Transferring my number

glbm1 — Sun, 30 Jan 2022 21:59:39 GMT

I received the notice to confirm the transfer from my old carrier and authorized it but my phone number still has not been transferred. I can make calls from my phone but I cannot receive them. Instead it goes to the voicemail of my old carrier. It’s been 2 weeks.

Re: Transferring my number

esjliv — Sun, 30 Jan 2022 22:04:56 GMT

@glbm1 wrote:
I received the notice to confirm the transfer from my old carrier and authorized it but my phone number still has not been transferred. I can make calls from my phone but I cannot receive them. Instead it goes to the voicemail of my old carrier. It’s been 2 weeks.

@glbm1 - 2 weeks, oh my. Is this a voip number you transferred over?

Cell numbers take 2-3 hours to complete.

Landline or voip numbers longer...but 2 week is long.

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

If still issues after above steps contact Customer Support (CSA)

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Transferring my number

softech — Sun, 30 Jan 2022 22:07:27 GMT

@glbm1 2 weeks is toooo long. must be something wrong.

there is a number you can call to talk to live person for update. I will private message you. Check the Community inbox, envelope icon in the top right.

Re: Transferring my number

darlicious — Sun, 30 Jan 2022 22:24:35 GMT

@glbm1

Call the telus porting department number supplied by @softech with your old provider's account #. The info you supplied to port your number in likely contained an error especially if you used your IMEI as its easy to make an imputting error. Put your old sim card back in your phone to authorize the port request again. Then your port should complete within a few minutes to a maximum of 2 hours.

Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Transferring my number

HALIMACS — Sun, 30 Jan 2022 22:36:37 GMT

@glbm1

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Re: Transferring my number

BKNS27 — Sun, 30 Jan 2022 22:55:54 GMT

@glbm1
Sounds like your porting was not completed. Looks like you reply with YES to confirm that you are porting over to PM.

You will need to restart your porting process by private messaging a CS_Agent by clicking on the envelope icon on top of this page.