topic Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo in Get Support

new client. ported my number successfully but not able to receive calls and texts. outbound works.

speakout — Sun, 30 Jan 2022 05:56:27 GMT

I real appreciate any advice. Thank You Members. Jake

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

softech — Sun, 30 Jan 2022 04:10:45 GMT

@speakout

is data working?

try reboot your phone first

if still fails, try to put your phone's Network to 3G only and see if it helps

What brand/models is your phone?

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

esjliv — Sun, 30 Jan 2022 04:05:48 GMT

@speakout wrote:
I real appreciate any advice. Thank You Members. Jake

@speakout - cell phone ports take 2-3 hours to complete.

Landline/voip ports normally take 3+ days to complete

Incoming calls are the last to port over. So your porting is likely acting normal.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

BKNS27 — Sun, 30 Jan 2022 04:09:56 GMT

@speakout

Try rebooting your phone by powering off the phone and power back on as noted by @softech .

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

esjliv — Sun, 30 Jan 2022 04:20:28 GMT

@speakout if you have an iphone, and you activated with a different number used previously, deregister the number on the iphone: https://selfsolve.apple.com/deregister-imessage/

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

computergeek541 — Sun, 30 Jan 2022 04:42:45 GMT

@speakout wrote:
I real appreciate any advice. Thank You Members. Jake

Are you saying that number porting was successfull based on the on-screen message from the Public Mobile website? While Public Mobile uses the word "successful", that is not an indication that porting is complete or that it will work. It only means that Pubic Mobile has received your request and will be sending it to your old carrier.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

speakout — Sun, 30 Jan 2022 05:47:47 GMT

did not work. Thanks for your response

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

speakout — Sun, 30 Jan 2022 05:48:51 GMT

Thank you for all your info. Much appreciated.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

softech — Sun, 30 Jan 2022 05:49:55 GMT

@speakout were you ever able to receive incoming calls since joining?

did you just join PM for couple days? you mentioned you ported your number, did you reply to the text from your previous provider with a YES? Can you try put in your old SIM in a phone to see if you still get full service (incoming and outgoing calls) on the old SIM with the old provider?

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

speakout — Sun, 30 Jan 2022 05:50:37 GMT

Moto 5 - tried your suggestions. does not work. Thanks for writing. Jake

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

pkaraa — Sun, 30 Jan 2022 07:00:16 GMT

you said ported in the number successfully?

Check again the port in process.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

darlicious — Sun, 30 Jan 2022 09:30:46 GMT

@speakout

Hazarding a guess by your username that you have ported from speak out. You may find these posts useful:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-anyone-ported-from-SpeakOut-to-PM-recently-late-2021/m-p/757296/highlight/true#M508328

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

popping — Sun, 30 Jan 2022 20:12:05 GMT

@speakout

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for CSA to investigate. CSA wait time is from couple of hours to couple of days.

Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.

Mobile providers started to send out text message for you to confirm the port out request before releasing your phone number to PM. Did you leave your old SIM card in your phone so that you can reply YES to the port out confirmation text message?

If no, create a support ticket by clicking on the bubble at the lower right hand side of this page to send another port request again.

If you are porting from Speakout, read my writeup on the first link, provided by @darlicious post just about this post, for details. I ported my Speakout number to PM in 4 hours without CSA assistant.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

speakout — Sun, 30 Jan 2022 23:14:22 GMT

what happened was Public Mobile ported my number, but it was rejected by speakout. ticket was created by Public Mobile and the issue is now fixed. Everything Works ! Thank You Very Much for your assistance. Jake

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

speakout — Sun, 30 Jan 2022 23:18:33 GMT

what happened was Public Mobile ported my number, but it was rejected by speakout. ticket was created by Public Mobile and the issue is now fixed. Everything Works ! Thanks.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

speakout — Sun, 30 Jan 2022 23:25:14 GMT

what happened was Public Mobile ported my number, but it was rejected by speakout. ticket was created by Public Mobile and the issue is now fixed. Everything Works ! I really appreciate your assistance.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

popping — Mon, 31 Jan 2022 00:53:56 GMT

@speakout wrote:
I real appreciate any advice. Thank You Members. Jake

Welcome to PM and the saving going with it.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

darlicious — Tue, 08 Feb 2022 17:10:52 GMT

@Luddite

I would surmise that you did not read the entire thread but I will speak out and say not even a lucky guess and a pm that ended with a bunch of chatr that should been archived by popping in with a solution by pointing out their own solution in post just above a popping post noting speak out too?!!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

popping — Tue, 08 Feb 2022 20:34:35 GMT

@darlicious wrote:
@Luddite
I would surmise that you did not read the entire thread but I will speak out and say not even a lucky guess and a pm that ended with a bunch of chatr that should been archived by popping in with a solution by pointing out their own solution in post just above a popping post noting speak out too?!!

To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

@darlicious is the first member to guess OP's previous provider is Speakout by his community user name.

After knowing the possible Speakout porting issue, I pointed out to OP to read the darlicious' first link on how to port a Speakout number to PM without CSA assistant. About 3 hours after my post, OP replied to my post about his Speakout number was ported successfully and confirmed by OP that he is porting Speakout number to PM. Darlicious' post should be the solution as she is the first to provide the porting Speakout info.

Re: new client. ported my number successfully but not able to receive calls and texts. outbound wo

darlicious — Tue, 08 Feb 2022 20:53:00 GMT

@popping

Aw shucks! But really it's your original post relating your own experience porting from speak out to pm that's most helpful. So much so I was smart enough to tag it for easy reference. Had I known we would lose that option I would have tagged a lot more posts!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.