topic Re: new rewards in Get Support

new rewards

Maki-s — Sun, 30 Jan 2022 16:32:51 GMT

SO i went to opt in to the new point program but i didnt finish reading the page and now i want out because i dont want my bill to be more. How do i do that?

Re: new rewards

Anonymous — Tue, 01 Feb 2022 04:38:40 GMT

@Maki-s : We have not yet heard of any success stories for people wanting to back out. Unless they had to sign an NDA or something 🙂

So I would say you can't. Once you click that checkbox to proceed, with all the wording there and the terms and conditions...you're done.

Edit: And your wording implies intent...not like two others we've heard from that had felt mislead that they somehow had to.

Re: new rewards

BeachNBeer — Sun, 30 Jan 2022 16:38:43 GMT

@Maki-s Don't think you can unfortunately. Only thing you could do now is contact support and beg.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: new rewards

esjliv — Sun, 30 Jan 2022 16:40:27 GMT

@Maki-s wrote:
SO i went to opt in to the new point program but i didnt finish reading the page and now i want out because i dont want my bill to be more. How do i do that?

@Maki-s - were you a customer before January 25th?

If so, did you already tick the box below and proceed after that? Then you joined.

If you didn't tick the box, then you did not join.

If you were a new customer January 25th or after, you automatically are in the new rewards system.

Re: new rewards

Maki-s — Sun, 30 Jan 2022 16:42:55 GMT

yes way before the 25, and i clicked it but now i want out out cause now my bill will be more without the rewards applied to it . it was a bad mistake my end i didnt read it right

Re: new rewards

BeachNBeer — Sun, 30 Jan 2022 16:44:16 GMT

@Maki-s Please let us know the outcome if you were able to get back on old rewards.

Re: new rewards

Anonymous — Tue, 01 Feb 2022 04:40:30 GMT

@Maki-s : I agree. It would be my opinion that one ought to be able to in this period of time where the system is doing something that apparently takes days to process. I would say it should be like buyers remorse. But we don't yet know if the company agrees with that standpoint.

Re: new rewards

esjliv — Sun, 30 Jan 2022 16:46:42 GMT

@Maki-s wrote:
yes way before the 25, and i clicked it but now i want out out cause now my bill will be more without the rewards applied to it . it was a bad mistake my end i didnt read it right

@Maki-s -

Really, if you selected that agreeing to terms and conditions that is your contract agreement to switch over.

You could try asking CSA (as methods provided by @BeachNBeer ). But would be curious if you are successful, so please report back.

Re: new rewards

softech — Sun, 30 Jan 2022 16:55:50 GMT

@Maki-s I think you passed the point of no return. Another user has done the same, he/she opened a ticket with PM immediately after but got back a response saying there is no going back.

Of course, you can try to open a ticket as well, but don't have your hope high. Please do come back and let us know how it turns out

Re: new rewards

AE_Collector — Sun, 30 Jan 2022 16:58:50 GMT

@Maki-s wrote:
yes way before the 25, and i clicked it but now i want out out cause now my bill will be more without the rewards applied to it . it was a bad mistake my end i didnt read it right

I actually think that PM has done a decent job of spelling out the changes and forcing you to confirm that you are good with it. There wasn’t a disclaimer “unless it makes your bill higher” on the end before you agreed. And it clearly spells out that there is no going back. I would see it as an overall inexpensive consequence of not paying attention to what agree to. Sorry, but that is how I see it.

AE_Collector

Re: new rewards

BKNS27 — Sun, 30 Jan 2022 17:21:29 GMT

@Maki-s

From reading all the previous Community members who asked the same question…it seems the answer is no you can’t reverse from the Public Points system.

Re: new rewards

pkaraa — Sun, 30 Jan 2022 17:35:28 GMT

If this is the system going forward then one point of time, we all will be moved to the new system, it may be joining by a one time bonus points to join or with some changes to the point system to accommodate the existing rewards but it will be really hard to run both systems.

Re: new rewards

JK8 — Sun, 30 Jan 2022 18:10:14 GMT

I am 100 % sure Public Mobile can reverse this, but does not want to set a precedent. The interface may or may not let a CSA reverse this easily. I think that if it was easy enough than they maybe would have had a grace period. Yes, I know that changes are final, but not every one will understand what this all means. My mom would definitely get this mixed up.

Re: new rewards

farmbot — Sun, 30 Jan 2022 22:08:44 GMT

This is buyers remorse.

In the scheme of things, participation in the new rewards system a customer still can reduce their monthly fee and have other options.

It is still a win for the customer as the "points are cashable" just not every month.

Get over it.

Re: new rewards

gpixel — Sun, 30 Jan 2022 22:51:50 GMT

the new rewards system forces customers to work harder at lowering their phone bill. it's sad they removed one of the easiest, but longest reward to achieve. the removal of auto-pay sure, but loyalty should have stayed... or they should at least revise it so each year the reward increases by 10 points up to 5 years. max 50 points in one year

the most one can earn is $1.6-3.5 off their phone bill no matter how long one stays. unless they are willing to fish for referrals or participate in the community/give back(which many customers won't)

Re: new rewards

farmbot — Sun, 30 Jan 2022 22:47:26 GMT

Yes I agree totally.

This is about Public Mobile reducing the churn and "encouraging" customers to a higher base plan.

Some reward benefits is better than Koodo's "no points for you".