topic Not recieving text from one number in Get Support

Not recieving text from one number

Potatoface — Sun, 30 Jan 2022 03:11:44 GMT

Hi, I am not recieving text from one particularly person at the time they send the message and then will get a ton of there message at once later. We are both public member and I dont have this problem with anyone else. Or all the time with this one.

Hopefully someone can help!

Re: Not recieving text from one number

esjliv — Sun, 30 Jan 2022 03:16:08 GMT

@Potatoface wrote:
Hi, I am not recieving text from one particularly person at the time they send the message and then will get a ton of there message at once later. We are both public member and I dont have this problem with anyone else. Or all the time with this one.
Hopefully someone can help!

@Potatoface - ~~can you receive calls from this person? If not, check they are not blocked in your contact list.~~

EDIT - stricked out above...it wouldn't be this, since the texts flood in later.

Or, if either are android users, try having that feature turned off.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Re: Not recieving text from one number

darlicious — Sun, 30 Jan 2022 03:19:36 GMT

@Potatoface

Try clearing your messaging app's cache.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Not recieving text from one number

cellphoneuser1 — Sun, 30 Jan 2022 09:10:07 GMT

@Potatoface wrote:
Hi, I am not recieving text from one particularly person at the time they send the message and then will get a ton of there message at once later. We are both public member and I dont have this problem with anyone else. Or all the time with this one.
Hopefully someone can help!

Look in spam and blocked and archived folders. If messages are there, tap the up arrow to move the thread back to the regular text inbox.

Re: Not recieving text from one number

Clock — Sun, 30 Jan 2022 18:00:43 GMT

If one of you have an iOS device, you might want to turn off iMessage to see if this solves the problem, as iMessage requires data in order to be used