topic Re: Transferring number issue in Get Support

Transferring number issue

hho — Sun, 30 Jan 2022 00:55:12 GMT

Hello, just changed over from SaskTel to PM. Answered the SaskTel message requesting the transfer with yes, however, incoming calls and texts are not coming through. It's been more than 8 hours. Tried turning off the phone, taking out sim card, and turning back on. Under the sim settings it states public mobile but "disconnected". Any solutions fellow PMers?

Re: Transferring number issue

Anonymous — Sun, 30 Jan 2022 00:37:48 GMT

@hho : Can you try the SIM in another phone. Can you share the first 6 digits of the number. iOS? Android?

Re: Transferring number issue

hho — Sun, 30 Jan 2022 00:38:02 GMT

I've submitted a ticket but I can't access my email to connect with them without my phone number.

Re: Transferring number issue

hho — Sun, 30 Jan 2022 00:39:12 GMT

Android. You need my phone number?

Re: Transferring number issue

Anonymous — Sun, 30 Jan 2022 00:40:32 GMT

All communications are done through the private messaging system of the envelope icon next to your plane avatar. Not email.

Edit: no no...just the first 6 digits. If you're willing to share.

Re: Transferring number issue

softech — Sun, 30 Jan 2022 00:41:40 GMT

@hho So, you can make outgoing calls without issue?

there is a number you can call to talk to porting Support team. I will private message you the number. Please check your Community inbox, envelope icon on top right

Re: Transferring number issue

hho — Sun, 30 Jan 2022 01:05:42 GMT

All fixed! It was an error with my IMEI input. Thanks all for your quick replies!

Re: Transferring number issue

softech — Sun, 30 Jan 2022 01:07:02 GMT

@hho Glad it is all resolved. Enjoy your new service.