topic Re: Switching back to rewards from the points program in Get Support

Switching back to rewards from the points program

princepaul — Sat, 29 Jan 2022 22:18:31 GMT

I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back?

The new program is a huge downgrade.

I have all my points intact (didn't spend them)

Thanks

Re: Switching back to rewards from the points program

computergeek541 — Sat, 29 Jan 2022 22:20:39 GMT

@princepaul wrote:
I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back?

Sorry, but as the old rewards program is no longer offered, any switch to points would be permanent.

Re: Switching back to rewards from the points program

esjliv — Sat, 29 Jan 2022 22:22:28 GMT

@princepaul wrote:
I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back?

The new program is a huge downgrade.
I have all my points intact (didn't spend them)

Thanks

@princepaul - how did you accidentally switch? I am curious, because if it is too easy to switch by mistake, many people will be in the same boat as you.

Re: Switching back to rewards from the points program

popping — Sat, 29 Jan 2022 22:54:04 GMT

I am avoiding login to my "My Rewards" account using my mobile phone with touch screen.

Someone had said that clicking the "Joining Public Points" button is not permanent yet. But I am too chicken to try it.

Re: Switching back to rewards from the points program

Lieux — Sat, 29 Jan 2022 23:15:10 GMT

@popping You will see that… before the last click…

Re: Switching back to rewards from the points program

esjliv — Sat, 29 Jan 2022 23:18:35 GMT

@popping @Lieux -

popping - there is no problem signing into My Reward..but I was afraid to hit that "Join Public Point" button.

Ta DA-thanks for sharing that Lieux, now I know it is okay if i do.

😃

Re: Switching back to rewards from the points program

computergeek541 — Sat, 29 Jan 2022 23:32:57 GMT

Re: Switching back to rewards from the points program

dabr — Sat, 29 Jan 2022 23:54:23 GMT

@esjliv Are you using your phone for the community too? Yes I can see you'd want to be careful when using this site on small screen but on a desktop you can safely click Discover Points and just get some general information about the new points.

Re: Switching back to rewards from the points program

darlicious — Sun, 30 Jan 2022 02:06:42 GMT

@Lieux wrote:
@popping You will see that… before the last click…

@J_PM

The line under "Ready to Join?" ....Take control of your Rewards with Public Points....is misleading and should really be removed in favour of a line that warns and further reiterates that joining Public Points is permanent and irreversible.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Switching back to rewards from the points program

princepaul — Sun, 30 Jan 2022 02:07:25 GMT

Yes and No.

I guess it had enough literature, but I was under the impression that I won't get rewards if I don't sign up. After signing up I realized my mistake, that I signed up for points.

The funny thing is that I logged in to the points website after reading a thread on RFD about it. And how terrible the new points are compared to existing rewards.

Re: Switching back to rewards from the points program

princepaul — Sun, 30 Jan 2022 02:13:35 GMT

I am a newish customer (less than 1yr) and don't have any other monthly rewards other than autopay. I don't recall reading about autopay in the "you're nearly there" box.

Re: Switching back to rewards from the points program

softech — Sun, 30 Jan 2022 02:18:09 GMT

@princepaul

@princepaul wrote:
I am a newish customer (less than 1yr) and don't have any other monthly rewards other than autopay. I don't recall reading about autopay in the "you're nearly there" box.

If you never refer any friends and didn't get the Community Reward , yes, you won't only see Autopay $2 reward monthly. However, once you have completed your full year with PM, you will start getting $1 reward

for the "You're nearly there box", it is only useful if you need your to switch to the new reward program. For most of us, the old reward program will save more money and hence most of us stay. If you are not thinking to switch, you didn't miss anything 🙂

Re: Switching back to rewards from the points program

darlicious — Sun, 30 Jan 2022 02:32:31 GMT

@princepaul

All I can say is I'm sorry and that sucks!

@softech

It is not $1 or 1pt per month. After 12 months its 10 pts per 12 months as a customer. 5 years = 50 points total earned compared to $180 in loyalty rewards for the first 6 years and $60 per year or $300 per 5 years thereafter.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Switching back to rewards from the points program

princepaul — Sun, 30 Jan 2022 09:27:18 GMT

Yup the new points is terrible.

But Only if I could win iphone with one point.

Re: Switching back to rewards from the points program

darlicious — Sun, 30 Jan 2022 09:40:56 GMT

@princepaul

You can't win if you're not in.....theres a whole lotta customers that can't be in and only handful of customers that can be in. If I were in your position I would be redeeming a few points on lucky draw entries.🤞

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Switching back to rewards from the points program

princepaul — Sun, 30 Jan 2022 12:31:25 GMT

Yeah, I accidently signed up to points.

Used up a few points for the jackpot draw, I dont think I'll win though.

Re: Switching back to rewards from the points program

darlicious — Sun, 30 Jan 2022 13:09:01 GMT

@princepaul

Think positive.....you've entered the lucky draw. Hoping you will win is part of what you have "paid" for....enjoy dreaming about what you will do with your "prize". Disappointment is for losers....😀.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Switching back to rewards from the points program

kzrkxq — Fri, 07 Apr 2023 16:44:22 GMT

I made the same mistake. Cost was a huge win for this old program. I'm afraid I will need to change carriers to be competitive again...crap.

Re: Switching back to rewards from the points program

Old_Mike — Sat, 18 May 2024 00:00:26 GMT

This is very unfortunate. I was just moved over to the new points program because of the end of the old one, and I feel like I'm being punished. The old one was superior.

Re: Switching back to rewards from the points program

computergeek541 — Sat, 18 May 2024 00:09:59 GMT

@Old_Mike wrote:
This is very unfortunate. I was just moved over to the new points program because of the end of the old one, and I feel like I'm being punished. The old one was superior.

You're not being singled out. This change affects all customers who were on the old rewards program.