topic Re: Data not working and calling in Get Support

Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:45:43 GMT

this is for the moderators? So uhm today I can’t even access my data when I’m out of the house and everything and it says I’m on 3G when I should be on LTE? It usually says LTE not 3G and I know my plan is a 3G plan. But it should be able to work and I can’t even access the network but it says I’m connected.. I have some screenshots of it to help everyone out and I will appreciate any help here. I just came back from the hospital. And also my phone updated overnight so I’m not sure if that effects it or anything but it really stresses me out. I should be able to figure this out on my own but it’s very annoying.

I also did reset the thing at the personal hotspot/cellular data menu and stuff but it still doesn’t wanna work so I’m not sure what’s going on…

Re: Data not working and calling

esjliv — Sat, 29 Jan 2022 19:23:58 GMT

@Marshallbasarab - please remove those pics with imei of your device.

Have you rebooted your phone recently, try that.

Also try to perform a reset of your network settings.

Re: Data not working and calling

HALIMACS — Sat, 29 Jan 2022 19:28:16 GMT

@Marshallbasarab

Do you have data remaining on your data allotment?

Also, try manually selecting the 3G under the network choice, as opposed to LTE where it's currently pointing.

Check here in self-serve to see:

Re: Data not working and calling

esjliv — Sat, 29 Jan 2022 19:28:02 GMT

@Marshallbasarab - ~~Also, check that you have data left on your plan, by logging into your My Account and seeing if any data line exists under the Overview tab.~~

EDIT - yes, exactly what @HALIMACS just posted....🙃

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:37:55 GMT

The imei does nothing I’m pretty sure, and also I reseted the network settings multiple times

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:39:05 GMT

I do, I checked a long time ago and now it says I have Telus as my carrier

Re: Data not working and calling

0PX9O4 — Sat, 29 Jan 2022 19:42:31 GMT

@Marshallbasarab

I can imagine this must be stressful, and doubly so if you've already been under duress recently.

Unfortunately PM agents will not be able to help diagnose a device issue, which is what this sounds like.

It's quite possibly this is related to your recent phone update. Have you restarted your phone again since after the update was completed?

Unless our friends here in this community have other ideas, you may have to take your phone to a neighbourhood repair shop to see if they have additional ideas they can offer you after looking at your phone.

Let us know how it goes. All the best - we'll be rooting for ya 🙂

Re: Data not working and calling

HALIMACS — Sat, 29 Jan 2022 19:43:35 GMT

@Marshallbasarab

Someone could get your device blacklisted with the IMEI.

Better safe than sorry - recommend removing the picture containing the IMEI. To do that, click on the down arrow and edit your message.

Does your data work now that TELUS is showing as the network?

Re: Data not working and calling

esjliv — Sat, 29 Jan 2022 19:43:49 GMT

@Marshallbasarab wrote:
The imei does nothing I’m pretty sure, and also I reseted the network settings multiple times

@Marshallbasarab - whatever you are comfortable with.

But it is a security / fraud risk. If someone wanted to, it can be used against you, if you are freely advertising.

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:44:46 GMT

No I use public moblie, it should say that.

Re: Data not working and calling

HALIMACS — Sat, 29 Jan 2022 19:45:53 GMT

Except Public Mobile IS TELUS.

TELUS owns Koodo & Public Mobile.

Re: Data not working and calling

0PX9O4 — Sat, 29 Jan 2022 19:46:04 GMT

@Marshallbasarab

Please also change your APN setting to sp.mb.com.This is possibly why your data service is not working.

Full settings here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:46:36 GMT

Yeah thanks man I appreciate it

Re: Data not working and calling

esjliv — Sat, 29 Jan 2022 19:46:51 GMT

@Marshallbasarab wrote:
No I use public moblie, it should say that.

@Marshallbasarab - did you try a Reset of your Network Settings?

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:47:23 GMT

Let me try that!

Re: Data not working and calling

Anonymous — Sat, 29 Jan 2022 19:47:49 GMT

@Marshallbasarab : Can you connect to wifi (not cell data) and go into About phone and check for updates.

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:51:22 GMT

Just tried doing that, it didn’t work sadly, I will be gone for the next couple hours so I will figure this out later hopefully my phone will work later!

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 19:51:51 GMT

It’s updated and I said I updated it and I checked it’s fully updated and it’s connected to wifi

Re: Data not working and calling

esjliv — Sat, 29 Jan 2022 19:55:24 GMT

@Marshallbasarab - did you confirm you have data left on your plan for this cycle?

See @HALIMACS post what it look like if you have some left.

If it does not exist, this generally means you used it all up for this cycle. So, you would have to wait for renewal time, or purchase a data addon.

Re: Data not working and calling

Marshallbasarab — Sat, 29 Jan 2022 20:29:48 GMT

I know but it won’t work