topic Re: 500 international minutes in Get Support

500 international minutes

Bob45 — Sat, 29 Jan 2022 19:27:58 GMT

Does the 500 minutes allow u to use the phone in the States or do u have to purchase the roaming add-on which never seemed to work?

Re: 500 international minutes

0PX9O4 — Sat, 29 Jan 2022 19:29:19 GMT

@Bob45

The international minutes add-ons are to use wherever you have service. To actually get service in the US, you would still need to have a roaming add-on.

What problem did you face when adding or trying to use a roaming add-on in the past?

Re: 500 international minutes

HALIMACS — Sat, 29 Jan 2022 19:31:31 GMT

@Bob45

You have to have a US Roaming add-on to use the respective service (Text/Calling) or (Data) in the US.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:

You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.

Select ‘Confirm my purchase’, and you’re done.
Some users have found that rebooting the device is required afterwards.
When adding a US Roaming add-on, remember they're only good for 240 hours following purchase, and you may need to manually select the US Network (AT&T or T-Mobile) when in the USA.

Re: 500 international minutes

Anonymous — Sat, 29 Jan 2022 19:31:52 GMT

@Bob45 : Only roaming add-ons work in the states. All other services only work while in Canada.

Re: 500 international minutes

Bob45 — Sat, 29 Jan 2022 19:52:36 GMT

Thx

Re: 500 international minutes

computergeek541 — Sat, 29 Jan 2022 22:57:49 GMT