topic Re: Additional $40 dollar balance added.. how to know where it came from? in Get Support

Additional $40 dollar balance added.. how to know where it came from?

Andy_A — Sat, 29 Jan 2022 14:35:53 GMT

Additional $40 dollar balance added.. how to know where it came from?

Re: Additional $40 dollar balance added.. how to know where it came from?

0PX9O4 — Sat, 29 Jan 2022 14:36:45 GMT

Are you able to log in to selfserve.publicmobile.ca and review your billing history? If so, it will show you exactly when the amount was added.

Re: Additional $40 dollar balance added.. how to know where it came from?

0PX9O4 — Sat, 29 Jan 2022 14:39:16 GMT

Here's a screenshot of the "View Payment History" button in self serve:

Re: Additional $40 dollar balance added.. how to know where it came from?

computergeek541 — Sat, 29 Jan 2022 18:56:36 GMT

Re: Additional $40 dollar balance added.. how to know where it came from?

darlicious — Sun, 30 Jan 2022 12:08:08 GMT

@Andy_A

Did you just recieve your bonus third month free credit from either the black friday promo or a CCS third month free credit promotion? If so would you mind sharing which promotion and when you activated? thx

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Additional $40 dollar balance added.. how to know where it came from?

Andy_A — Sun, 30 Jan 2022 15:50:38 GMT

hi @all,

I think @darlicious is correct. After reviewing the history payments, it seems a credit of NOt 40 but 35 was added to the account..

Thank you for your help navigating through the dashboard.

Re: Additional $40 dollar balance added.. how to know where it came from?

darlicious — Sun, 30 Jan 2022 21:45:28 GMT

@Andy_A

Thanks for the update as customers have been wondering when they will get their third month free credit. It's good to know it's been added so likely others have gotten theirs too.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.