topic Re: I have a second account and I can't recall the email in Get Support

I have a second account and I can't recall the email

tjesso — Sun, 30 Jan 2022 00:09:06 GMT

I have a second account and I cannot recall the email.

Re: I have a second account and I can't recall the email

Yummy — Sat, 29 Jan 2022 18:09:06 GMT

PLEASE remove your phone number ASAP. This is public forum...

For second account please contact agent for account details:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: I have a second account and I can't recall the email

hTideGnow — Sat, 29 Jan 2022 18:11:56 GMT

HI @tjesso did you try to use Forgot Password link and just put in any email you have? If you got the correct one, then just answer the Security question in the next step

If you are still unable to reset it that way, open a ticket with PM Support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have a second account and I can't recall the email

esjliv — Sat, 29 Jan 2022 18:21:16 GMT

@tjesso - was a My Account ever created? If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

If it was registered before, you can try different ones you may think it could be and try the Forgot your password options.

Otherwise, if that isn't working, CSA can help:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

But, if the account was in nonpay/suspend status for over 90 days, then that account is closed and the number is ~~gong~~. gone.

EDIT

Re: I have a second account and I can't recall the email

BKNS27 — Sat, 29 Jan 2022 20:37:58 GMT

@tjesso

Just click on your avatar on the top right corner of this page then click on your Profile and your Private Stat and it will show your email address.

Re: I have a second account and I can't recall the email

tjesso — Sun, 30 Jan 2022 03:03:21 GMT

Thanks, that is helpful if I wanted the email for the account I use for Community but not for the account I couldn't recall the email for and which I could logon.