topic Re: Refer a friend reward in Get Support

Refer a friend reward

Gecko1116 — Sat, 29 Jan 2022 14:39:19 GMT

Hi was just looking at my rewards. It’s seems to be missing the 5 dollars for 6 month promo that was offered when I referred a friend. Is this something that will be added a a later date. Not understanding why it was taken off my rewards.

Re: Refer a friend reward

0PX9O4 — Sat, 29 Jan 2022 14:41:04 GMT

@Gecko1116

That $5 amount is usually added as a credit each month for 6 months if you have qualified for the promotion, and doesn't show in the rewards section. Hope this helps!

Re: Refer a friend reward

Gecko1116 — Sat, 29 Jan 2022 14:50:30 GMT

It’s not showing anywhere, and I did receive it last month.

Re: Refer a friend reward

Dunkman — Sat, 29 Jan 2022 14:52:21 GMT

@Gecko1116

The RAF Holiday $5 bonus credit was depositing on January 7 this month. Should be credited monthly around 7th. It will be directly credited to your available funds. As mentioned above, you won't see it in your rewards section. If you view your payment history section, you should see the $5 credit deposited on Jan 7.

If you don't see the credit, let us know.

Re: Refer a friend reward

0PX9O4 — Sat, 29 Jan 2022 14:59:19 GMT

@Gecko1116

As our friend mentioned above, you will only see the second credit early next month. The credit does not go by the 30 day plan cycle that you may be on, but don't worry, you won't miss getting the reward altogether.

Re: Refer a friend reward

HALIMACS — Sat, 29 Jan 2022 15:02:56 GMT

@Gecko1116

Under your self-serve, click "View Payment History" in the blue box.

From there, select the last 30 days to view.

You should see an entry that looks like this (below). This will repeat on or around the same time for the next 5 months presuming your referred friend remains an active Public Mobile customer:

Re: Refer a friend reward

Gecko1116 — Sat, 29 Jan 2022 15:54:50 GMT

Thanks all my question has been answered. Have a wonderful weekend.

Re: Refer a friend reward

computergeek541 — Sat, 29 Jan 2022 18:30:46 GMT

Re: Refer a friend reward

darlicious — Sun, 30 Jan 2022 12:02:54 GMT

@Gecko1116

The next $5 portion of the $30 bonus referral credit should be recieved on or before February 4th 2022 (this Friday).

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.