topic Re: Phone purchase in Get Support

Phone purchase

Joey_1975 — Sat, 29 Jan 2022 15:16:39 GMT

Hi there - how can I get an official tax receipt for my phone purchase. Also, no SIM card was included even though the purchase indicated a SIM would be included. If any of the Customer Service reps can get back to me that would be greatly appreciated.

Re: Phone purchase

BeachNBeer — Fri, 28 Jan 2022 19:18:01 GMT

@Joey_1975

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Phone purchase

0PX9O4 — Fri, 28 Jan 2022 19:18:02 GMT

Hi @Joey_1975

You can request in a private message to CS_Agent with your order details included.

Re: Phone purchase

Meow — Fri, 28 Jan 2022 23:10:31 GMT

Contact agent regarding missing SIM. As for tax receipt, receipt for phone purchase should be included with the phone unless they send you by e-mail.

Re: Phone purchase

hTideGnow — Fri, 28 Jan 2022 23:14:55 GMT

HI @Joey_1975

Did you get an email that shows the break down of the cost and tax? Usually the email invoice like that is good enough for tax purpose.