topic Lost phn need new sim card change in Get Support

Lost phn need new sim card change

Tasharoy1 — Fri, 28 Jan 2022 20:15:14 GMT

I lost my phn and just bought new sim and phn please help

Re: Lost phn need new sim card change

softech — Fri, 28 Jan 2022 20:18:23 GMT

@Tasharoy1 Just login to My Account, click Change Sim card .

Since you lost the old phone, your only choice to receive the verification code is to use Email.

Once submitted. Reboot your phone. It should be done quickly. Worst case, reboot your phone every 10 mins for an update

Re: Lost phn need new sim card change

darlicious — Fri, 28 Jan 2022 21:08:56 GMT

@Tasharoy1

If you can't use your email for the 2FA verification code you can contact customer support to perform the sim swap after answering 3 out of 4 verification questions sbout your account and payment method.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Lost phn need new sim card change

computergeek541 — Fri, 28 Jan 2022 22:48:47 GMT

unnecessary repetition

Re: Lost phn need new sim card change

computergeek541 — Sat, 29 Jan 2022 01:58:33 GMT

repetiton several hours later