topic Re: PM phone Bill in Get Support

PM phone Bill

Peppertime — Fri, 28 Jan 2022 13:52:45 GMT

Can somrone tell me why Public Mobile keeps sending me texts saying my acct is suspended ? My acct says im suspended because of non pmt. They only took $2 from my cc to pay it.. im on auto pmt. This dont make sense to me. .

Re: PM phone Bill

darlicious — Fri, 28 Jan 2022 12:55:09 GMT

@Peppertime

Log into your account. Is the account status active? Do you have all of your services working? If so you can safely ignore the email. Apparently pm's email server sends out error emails whenever it likes to scare the bejeebus out of customers for no reason.

If your service is suspended then we will tell you how to reactivate your service.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 12:56:14 GMT

checked CC no pmt taken out for Dec ...why not ?? ( im on autopay) so..i couldnt call anyone ...so phone was disconnected ! Therefore I made a pmt thru here. Phone working again... but my homepage here is saying my plan is expired ...? What doesvthat mean n what do I do next? UGH! 😔

Re: PM phone Bill

darlicious — Fri, 28 Jan 2022 13:02:14 GMT

@Peppertime

You made a payment and your services are working again? Sometimes it takes the overview page awhile to update. Check your transaction/payment history for your 30 DAY PLAN....$10 charge and your 100 MINUTES....$5 charge or your ?GB AT 3G SPEED.....$15+ charge with today's date. As long as that appears in the payment history and your services work then the overview page will update later today to show active.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 13:05:09 GMT

Ty. I made a pmt thru here n they turned my phone back on.. why did they not take my pmt its auto pay? Will i have to make my pmt thru here next month too ugh?

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 13:09:56 GMT

Yes working again ty. Just worried now about my plan....

Re: PM phone Bill

darlicious — Fri, 28 Jan 2022 13:12:08 GMT

@Peppertime

You shouldn't have to but many customers do pay manually ahead of time just to ensure they never suffer an autopay failure. Did you schedule a change plan on next renewal to a higher plan? That sometimes causes an autopay failure. I learned another customer had their autopay fail because it was new years and the bank delayed releasing the payment until Monday morning.

If there is no good reason for it to have failed like a storm causing electrical outages or other bill payments going thru on the same night then you can contact customer support to investigate the cause just to be sure it doesn't occur again.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM phone Bill

darlicious — Fri, 28 Jan 2022 13:14:25 GMT

@Peppertime

What's worrying you about your plan? Just the autopay failure?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 13:55:19 GMT

tysm... phones working again and ill wait now to see if the page resets later today...

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 13:58:54 GMT

I didnt change or update anything to cause a blip... onlybthing was the extra free data theygave me around xmas time....i suppose that did it but why would that cause them NOT to take my pmt auto as usual....

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 14:01:50 GMT

Yes.. n i dont want to b shut off again..its been paid EVERY month on time since i signed up for PM its little things like this that ruin ppls credit. .

Re: PM phone Bill

darlicious — Fri, 28 Jan 2022 14:05:36 GMT

@Peppertime

In the whole scheme of things an autopay failure is very rare. But it happens and sometimes for no reason or for something as simple as a power surge at the time autopay tried to charge your card. Unlike a preauthorized payment autopay only attempts a payment once. So if a blip occurs that's it. The payment doesn't go thru....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 14:10:45 GMT

Tyvm. Im not so worried now.. . I cant seem to get onto navigating these pages very well either. Having a hard time trying to get off this page and back to the main page without losing this one.. ill figure it out soon hopefully

Re: PM phone Bill

darlicious — Fri, 28 Jan 2022 14:20:18 GMT

@Peppertime

Use the 3 lines at the top left or the board title at the top to click on: Public Mobile Community>> Get Support>>Re: PM Phone Bill

You can click on either PM Community>>or Get Support to go to either board.

Click on you avatar to go to your profile where you can find your posts or replies to click on

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM phone Bill

Peppertime — Fri, 28 Jan 2022 15:01:14 GMT

👍 tyvm again for all your help! I checked my main page here and its back to normal now .says 'Active' again. YES!

Stuff like this freaks me out.i thought my phone got hacked cause my pmt is automatic... and i got these text msgs that i wouldnt let me reply . I had to call CC to see if my pmt was made or if there was funny stuff going on there! Then my phone got shut off .i couldnt make calls but i COULD get on here !! ugh. Anyway all is fine now . I just wish the autopay hadnt failed AND THAT THE PROCESS HERE WAS A LOT SIMPLER TO GO THRU.....ugh...

(oops- sry for caps)

Re: PM phone Bill

Anonymous — Fri, 28 Jan 2022 16:31:05 GMT

@Peppertime : Just to pick up on a little piece here...there is no credit involved here. It's pre-paid. Your name and all could all be bogus. It's not verified against anything. You could think of this place as having one of those so-called "burner" phones by everything being fake. You can continue with the anonymity by buying vouchers. Or use those prepaid "credit" card gift cards. You might want a working email address for communications but that can also be fake if you never wish to hear from the provider.

No credit hit for not paying. That's a contract with a postpaid provider. Not here.