topic Re: Locked out in Get Support

Locked out

mmccoy — Thu, 20 Jan 2022 14:28:39 GMT

I’m locked out of self service and need to update my credit card

0PX9O4 — Thu, 20 Jan 2022 14:29:25 GMT

Please send a private message to CS_Agent with your account details so they can restore your self serve access.

You can make payment by calling 611 in the meanwhile.

Yummy — Thu, 20 Jan 2022 14:30:39 GMT

Did you try forgotten password link?

How did you get locked out of your account?

If nothing works, contact CSA for assistance. Get ready to provide few personal info to confirm your identity.

hTideGnow — Thu, 20 Jan 2022 14:33:09 GMT

HI @mmccoy Try this before you open the ticket with PM

Please first try to use Forgot password link. Enter the email you have registered and then answer the security question.

If you are still unable to reset the password that way, then open a ticket with PM Support.

To open a ticket with PM, please use the Chatbot, click on the Bubble on the lower right or directly at: https://publicmobile.ca/chatbot.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (Again this is NOT the prefer way and this can take longer )
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

mmccoy — Thu, 20 Jan 2022 14:34:49 GMT

Did that already but still locked out

hTideGnow — Thu, 20 Jan 2022 14:42:25 GMT

@mmccoy wrote:
Did that already but still locked out

HI @mmccoy If you are certain you have the correct password , the lock out could be a temporary 1 hour lock.

But if you are unsure about the password, open a ticket with PM Support and have them to unlock the account and reset the password for you

computergeek541 — Thu, 20 Jan 2022 16:35:28 GMT

repetition

esjliv — Fri, 21 Jan 2022 03:12:24 GMT

@mmccoy wrote:
I’m locked out of self service and need to update my credit card

@mmccoy - you have said what the issue is...you locked yourself out, (EDIT) likely from too many failed attempts into your Self Serve account.

Now, that time has passed the temporary lock will have been lifted.

Try again, and if you do not know your password, use the Forgot your Password link to have that reset.

Once you reset that, navigate to the PAYMENT tab and see the bottom, left corner of the page to update your credit card information.

mmccoy — Fri, 28 Jan 2022 11:59:54 GMT

Done payment was accepted