topic Re: Twitter in Get Support

Twitter

Martin — Tue, 04 Jan 2022 19:17:46 GMT

Hello,

I know that @Luddite shares the same opinion as I as to the possibility that Twitter may increase the current 140-character limit of a Tweet to 10,000.

We so much look forward to read the equivalent of a 10-page term paper on weighty matters such as, "Do red stockings have a spiritual significance?", "My dog has fleas.", and the ever-important "How I felt drinking from a keg of beer until I passed out."

Martin: The Twitterverse is going to the dogs!
Luddite: When I was younger, we used to say that it was going to the dinosaurs.
Martin: You had dinosaurs?
Luddite: Yep, I'm no spring chicken! I used to out-run them while munching on a Coffee Crisp.
Martin: Please don't use the word, "munch".
Luddite: Why not?
Martin: Because.
Luddite: Because why?
Martin: Because the aliens don't like it.
Luddite: Aliens?
Martin: Yep, aliens like @Jeremy_M.
Luddite: I thought that he was a bot.
Martin: He is, but an alien, too.
Luddite: You're weird!
Martin: I'm weird? You're weird!

TUNE IN NEXT WEEK FOR PART 2.

Re: Twitter

7789849803 — Wed, 06 Jan 2016 07:44:47 GMT

Oh my! And you were saying the weather was possibly getting to me!

@Martin Maybe if the weather there is making you believe crazy things, you could consider moving to a warmer place? Maybe ~~Raincouver~~ Vancouver? Just sayin...

Re: Twitter

youbme — Wed, 06 Jan 2016 19:37:27 GMT

As far as 10-page papers on questions that delve into deep questions of human existence, the act of stitching together random 140-character tweets might bring about world peace - or at least a better understanding of alien invaders.

Looking forward to part 2!

Re: Twitter

Luddite — Wed, 06 Jan 2016 19:54:15 GMT

@youbme wrote:
As far as 10-page papers on questions that delve into deep questions of human existence, the act of stitching together random 140-character tweets might bring about world peace - or at least a better understanding of alien invaders.

Looking forward to part 2!

Moi aussi.

Re: Twitter

Martin — Sat, 09 Jan 2016 12:17:41 GMT

Hello,

It is with considerable regret that I must announce that there will be no further episodes. Due to @Luddite writing NSF cheques, the entire production crew, including alien ghost writers, has quit en masse.

My deepest apologies to our legion of fans. 😞

Martin

Re: Twitter

Cath — Sat, 09 Jan 2016 13:57:54 GMT

Noooooo.

Re: Twitter

Martin — Sat, 09 Jan 2016 14:00:37 GMT

@Cath,

So sorry!

Re: Twitter

Luddite — Sat, 09 Jan 2016 14:55:49 GMT

What can I say? Wait, it was either

a) How else do the rich get richer? or

b) Fool you once shame on me, fool you twice shame on you?

To make it up to you, I have a bank account in Nigeria that only needs a few thousand to free up the million. I'm a bit short just now , so just send me $2,000 and 20% of what I get is yours ?

Re: Twitter

Martin — Sat, 09 Jan 2016 15:03:13 GMT

Hi @Luddite,

Considering that you still owe me $500, I'll cut you a cheque for $1,500, and mail it this Monday. OK?

In light of your being a financial wizard, will my 20% be taxable? Do I need to declare it?

Waiting patiently for the overseas $$$$$,

Martin

Re: Twitter

Luddite — Sat, 09 Jan 2016 15:35:12 GMT

@Martin Your proposal is acceptable. Looking forward to taking your money, no no I mean to a successful venture.

PS: Please remember to mark the post that is most pleasing as the "Solution".

Re: Twitter

kutzki — Tue, 19 Jan 2016 21:36:30 GMT

This is quite some amazing banter the two of you got there, I must say.

Re: Twitter

Cath — Thu, 21 Jan 2016 02:52:53 GMT

@kutzki That's nothing. Just wait till @Martin and @Luddite get to discussing the Mother Ship and colanders. Worth the price of admission it is.

Re: Twitter

Martin — Thu, 21 Jan 2016 03:17:12 GMT

LOL with @Cath

Cath,

I didn't realize that anyone was following our experiences with colanders and the Mother Ship, especially its operators, Bob and Sue.

If they're willing to allow me to disclose more, I'll surely publish a post.

Thank you for the feedback. Much appreciated! I'll convey it to Sue and Bob.

Cheers.

Re: Twitter

kutzki — Thu, 21 Jan 2016 16:37:57 GMT

@Cath and what price would that be?

@Martin, I wish I knew who all these interesting-sounding people were whom you speak of. These adventures sound awesome so please do speak to Bob and Sue, as I'd love to read more about the Adventures of @Martin and @Luddite. It could be like those old radio dramas that my parents would listen to when they were kids.

I'm only 20 so it was before my time, however I must say, you guys really should make some sort of weekly publication or something. I'm sure many of the wonderful members of this community would be more than willing to help you guys out with it as well.

If you would, please excuse my abhorrent formatting skills... Been a while since I've written anything nearly as lengthy and thorough as this post. Hehehehe.

Best regards,

Kutzki

Re: Twitter

7789849803 — Thu, 21 Jan 2016 05:20:36 GMT

...the abonimable imbeciles, no offense meant...

...Been a while since I've written anything nearly as lengthy and thorough as this post.

Oh boy! There's so much going on in those sentences. LOL...

Re: Twitter

Martin — Thu, 21 Jan 2016 11:31:41 GMT

Hello @kutzki

Notwithstanding my positive reaction to your interest in Bob and Sue and the Mother Ship, I was deeply disappointed in your calling tech support "abominable imbeciles".

First, insulting others is a violation of community norms, and may lead to a warning and/or the insulting language being deleted. No matter how frustrated that you feel, there is no bona fide reason to insult others, especially in light of your excellent command of the English language, as evidenced in the above and other posts.

If your insult was intended towards first-level customer assistance, I agree with you that there is disorganization. Insulting them for being disorganized will not motivate them to become more organized; it simply marks you as one who violates community norms in order to denigrate others.

If your insult was intended for second-level go to individuals, such as @Jeremy_M, @Tamar_S, @Terri_D and @Guetson_R, your comment was way off the mark. None of them is a tech expert. Their job, as go-to individuals, is to know whom to contact to have a problem resolved. Can they be more organized? Yes, and that can be said for other bureaucratic organizations where certain constraints are in place.

I sincerely hope that you will reconsider the use of insulting language, and remove it at your own volition.

Thank you.

Martin

Re: Twitter

7789849803 — Thu, 21 Jan 2016 06:20:20 GMT

I agree with @kutzki in the sense that sometimes the response to support queries can sound less than well thought-out. The frustration that this precipitates in the hearts and minds of those being affected by service problems for hours/days on end can then surely be understood by us all.

In this context, if we make fun of a department for being less than competent, then I find it hard to not laugh along, based solely on facts (and my own personal opinion with the particular business unit).

No one here in this thread has yet insulted any person - which would clearly be wrong because we are all cogs in a larger machine. But to silence all harsh criticisms of a dysfunctional unit in the machine is hardly going to serve any good, especially given the harsh problems faced from time to time by PM customers in getting their problems attended to.

In my own humble opinion, we each need to make room for all types of opinions, even if they don't coincide with our own. As long as there is no direct threat or insult to any one person, I welcome (and endorse) all commendations and criticisms equally.

That said, personally, I try to phrase as much of my criticism in a constructive way as possible. But I'd still rather read badly phrased criticism on this community than less (or no) criticism.

Re: Twitter

Rockdaddy22 — Thu, 21 Jan 2016 11:37:04 GMT

Re: Twitter

Jeremy_M — Thu, 21 Jan 2016 13:51:05 GMT

Hey @kutzki,

Thank you for participating in our on-line Community. I've read your comment above and it was also escalated by multiple Community members, where you call PM tech support "abonimable imbeciles".

There is no room for this language in our Community, we don't stand for any bashing of individuals or agents that work on our behalf. This is contrary to what our Community stands for.

I would suggest you get familiar with the terms and service of our online Community for future reference:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Welcome-To-Our-Community/ta-p/641

I did edit your comment in consequence,

Jeremy

P.S @7789849803 It's fine that you don't see this as offensive but behind the support desk there is a human working, and trust me they are working very hard to assist customers that come across issues.

Re: Twitter

kutzki — Thu, 21 Jan 2016 16:42:05 GMT

@Jeremy_M and @Martin and @Luddite. I would like to apologize for my outburst in last night's post. I concede. You are all 100% correct and imbecile was definitely an inappropriate word to use. If I am being honest, when I was posting I thought that might be taking it a step too far, or three and thus, I apologize for this to the PM tech support and all the members of this community.

In response to your question @Martin, it was meant to be in regards to the first level customer support as I have to agree with you in that the majority of the techs on this forum are highly competent and organised as well as having the ability to do their job not only properly, but well. I would say.

@Jeremy in regards to your PS response to @7789849803, I would just like to say that you are correct, there is a human behind every support desk answer, but if they are working so hard, why are there so many complaints. I understand that we don't see all the people they probably help, but even my own mother, whom I have referred to this wonderful service provider was surprised and extremely disappointed in the service she was provided when we couldn't get her phone set up properly the first time. The funny thing is, the simplest fix in the world fixed the problem.... All we had to do was restart the phone, if they had just suggested that in the first email we wouldn't have to go through 3 days of back and forth emails with them, which takes me to my next problem...

PM is the only company without a phone number... A cell phone provider, even a prepaid one without a phone number is like hiring a snow plow for the winter (we're Canadian we all know what these are) without shovels or a truck... It just seems.... Improper and a tad unprofessional. Yes I understand it's very expensive and youre still in beta but you are a company built on the feedback from the community, and the community has spoken, and you have not listened. Even if you don't have a phone number, why not try a live chat that you still have to go through all the steps to get to the contact page to gain access to in order to help you with the correct problem.

One last thing... @Martin I greatly appreciate the compliment about my command over the English language. Means a lot so thank you, yours isn't too bad yourself. Also you should know. I am not one of those people, I simply made a mistake in the way I addressed PM tech support. Maybe we should all be more appreciative, even if the 1st Level Tech Support staff... Do they read these forums? Probably.... 😞

Best regards,

Your friendly neighbourhood tired man, (Maybe that could be the name of a character? Lol)

Kutzki